Real Business Connections Network With Ben Albert

Posted by John Livesay in podcast0 comments

 

We all took a hit when COVID-19 struck the world. Many businesses closed, and many more became unemployed. Ben Albert was one of those people. Furloughed from work, he went on a downward spiral towards depression and battling imposter syndrome. Fortunately, this was only the start of his hero’s journey. Now, he hosts a network of five podcasts called Real Business Connections Network and is the owner of Balbert Marketing LLC. What is the key to his success? Join this episode as he sits down with John Livesay to fill in the gaps of his story of reinvention, overcoming his feelings of being unworthy, and starting an incredible marketing firm. You just might find the missing piece to your own success story!

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Listen to the podcast here

 

Real Business Connections Network With Ben Albert

Our guest on the show is Ben Albert, who has a real hero’s journey story of how he reinvented himself and overcame the Imposter syndrome to start an incredible marketing firm. He said, “The true key to success is finding your unique combination and unlocking it.” Enjoy the episode.

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When COVID hit, Ben Albert was furloughed from work. He found himself down and out staring at an empty handle of Jim Beam whiskey. He was unemployed, depressed and felt unworthy. Presently, he opened his MacBook and started reaching out to strangers on LinkedIn. This spearheaded his entrepreneurial journey. The rest is history. Ben hosts a network of five podcasts called Real Business Connections, runs a massively successful marketing firm, Balbert Marketing and has replaced his established sales income in over a year.

Ben found his way. Once an underdog, now a successful entrepreneur. Ben is passionate about helping other underdogs find their way and achieve their dreams. He’s on a mission to move the needle on 1 million lives 1 conversation at a time. I’ve had the pleasure of being on his podcast and I am thrilled to bring him to my audience and readers. Ben, welcome to the show.

John, I’m humbled to be here. Your episode has been one of my favorites and one of my reader’s favorites. You always over deliver and that’s why I love hanging out with you.

Thanks. Let’s talk about your story of origin. Take us back before COVID, if you don’t mind, when you were saying, “I want to get into this business, whether it’s sales or marketing.” What were you doing that got you into the world of marketing in the first place?

Feel free to dissect this because I am here to learn something new every single day in every single conversation. It’s funny because I didn’t see myself as a marketer, promoter or podcaster. When I was a kid, I was the quietest kid in school and very reclusive. I got bullied so I’d make myself even smaller. Everyone starts to hit a growth spurt. I stayed the same height.

I’m the second smallest kid. There was a little Asian girl that was a little shorter. I was always proud of myself for not being the shortest but I also had a basketball jersey for every single day of the week because I wanted to be the next Vince Carter and Michael Jordan. Imagine what happens to the shortest kid in school that’s bullied and is too quiet that wants to be the next Michael Jordan. The probability of getting there was pretty low.

I was always identified as an underdog. I didn’t quite realize it at the time but I was developing this love of learning and a growth mindset. I didn’t have a sense of belonging at the time. It wasn’t until around high school that I started to, as a late bloomer, find my way. It was a friend, Brendon Gansemer, who introduced me to the music industry. I became obsessed with music.

There’s a local band. I don’t know if anyone’s heard of him, Giant Panda Guerilla Dub Squad but I love them. They’re a great band. Before you know it, I was the one handing out flyers, selling merchandise and setting up MySpaces at the time. I found that I was in alignment with great people that uplifted each other and it was something I was passionate about. I was no longer the quiet person. I still wasn’t the best musician per se but my sweet spot was quite amplifying musicians and being the promoter and the marketer.

I wasn’t going to school for marketing. I didn’t even know what I wanted to be when I grew up at the time. I started developing this love of promoting underdogs and at the time musicians. I found my way in marketing by accident. It was a sales job and I wanted to make a lot of money. I realized in that role that I was passionate about connecting with people, taking their businesses and helping them reach the next level by listening first.

[bctt tweet=”Keep doing it to get over feeling like an imposter.” username=”John_Livesay”]

I like to joke, “I get to ask questions for a living.” In the podcast, it’s all about interviewing incredible people like you to learn about storytelling and then learn tangible tips. Learn through their stories and what they have learned throughout. Ultimately, take their wisdom, put it into practice and multiply their wisdom. In the marketing firm, I’m still that curious growth-minded person so it’s asking questions for a living and determining the best fit if I can serve them.

Knowing that I’m not a good fit for everyone and every company’s different, I went in, asked questions and learned that I once had no sense of belonging and was sad with an alcoholic father. They joke about this in psychology. People get into psychology because they’re trying to figure themselves out. I got into podcasting and marketing because I’m trying to figure myself out.

A lot of people will talk about podcasting as a great networking tool or a way to monetize your content. I started my show 450 some episodes ago. I realized that I had some fears about it. I had to put a face on them. For me, it was the fear of, “How do I even do this? I’ve been a guest but how do I be a host?” I found someone that does that for me.

The fear of the unknown of the tech part went away. There was the fear of rejection, “What if I ask people to be on the show and they say no?” I’ve been in sales like you. We don’t take rejection personally and then the fear of failure. “What if I launch it and nobody listens? I’ll waste time and money. I’ll be embarrassed.” Did you have any of those fears, Ben?

At that time, I didn’t have too much to lose because you touched on it in the bio. I was furloughed for my sales executive role. I was able to replace my income by starting my marketing firm but it was because I had been through so much failure and struggle and learning experiences to get me there. I grew up with an alcoholic father. When I started binge drinking when COVID hit, I saw myself. Imagine, you know where the North Star is and you’re running backward in the wrong direction. Since I’m running backward, I can still see that North Star.

I know how to get there but whether it’s binge eating or drinking, I was doing all the wrong things and I knew better. It wasn’t until I started the podcast with nothing to lose. Granted, let’s be transparent. The government was cutting me checks for being unemployed. It was the weirdest time in human history. I was getting these fat checks for being unemployed. What I did is I lived very humbly, took that money from the government and reinvested in the business knowing the power of podcasting.

I didn’t necessarily do it to monetize the podcast. I did know that podcasts don’t make money on their own but I knew that if I could network with the right people and obtain the right knowledge, that would be worth its weight in gold. The rest is history. We’ve got a couple of hundred episodes plus. I’ve built a good community and a great company but it’s by learning from brilliant people like John.

What’s your biggest surprise in hosting a podcast?

No one’s ever asked me that before. The biggest surprise was what you had mentioned as one of your fears and it still is a fear sometimes when you’re stepping out to ask someone out of your league. I’ve had so many people on. You’ll be able to go listen to it. Chris Van Vliet was on my show. He is a four-time Emmy Award-Winning Host. He’s been nominated for eleven. I’m stumbling forward, networking well and learning as I go but I’m no Chris Van Vliet.

 

He was willing to put his chips on me, the little guy, knowing that there is a high potential that even if we reach 1,000 people and change 100 of those people’s lives, he thinks it’s worth his time to spend 45 minutes with me. I’m humbled every single day at the ability to connect and learn from such brilliant people. You do get the nerves because you have that Imposter syndrome feeling like you’re unworthy sometimes when you reach out to some of these big names.

Let’s talk about Imposter syndrome. I’ve certainly suffered from it. I remember once I was engaged to be one of the speakers at the Coca-Cola Summit for the CMOs of brands that carry Coca-Cola at movie theaters and quick service restaurants. They create this beautiful brochure that’s in the hotel room. I’m reading all the bios of all the other speakers whom all went to Yale and Harvard and have New York Times bestsellers. My Imposter syndrome kicked in big time.

I thought, “I didn’t go to an Ivy League school. I went to a good school, don’t get me wrong but it’s not Harvard or Yale. I have a book that sold well but it wasn’t a New York Times.” I started getting all this anxiety like, “The VP who hired me, she’s going to get fired for bringing me in.” I did talk myself off the ledge and say, “Maybe she knows what she’s doing. She’s been here a long time. Maybe she saw something in your speaker video that she thought she liked.”

I was able to talk myself off the ledge by saying, “Do I care where somebody went to school when I hear them speak? No. Do I care how many books they sold? No. I care about how they make me feel and think and if I learn something that I can use.” That is the only way I was able to get out there and not be so intimidated. What tips do you have for people when they find themselves feeling like an imposter?

First, I’d like to say that it’s not going to get easier but you’ll get better. The number one tip is to go do it. If you do it and you’re not getting the result that you expect, seek a mentor because they can shorten that curve, create a bridge and maybe even connect or introduce that person in some scenarios. Learn because for every single one of these failures, there are great opportunities. Sit back and decompress, “What did I do wrong here? What can I change?” Be a scientist.

Sometimes the Imposter syndrome starts before you even open your mouth or do anything. One of your real strengths is the preparation that you do for each guest. One of my favorite quotes is from Arthur Ashe, the famous Tennis pro, who said, “The key to success is confidence and the key to confidence is preparation.” Internal thoughts are a strong way to dial down Imposter syndrome. Can you speak about the preparation you do as a podcast host, as a template for success? How important do you think it is to do it?

Preparation begins the moment you open your eyes in the morning. Everything beyond that is going to be unique. Brad Lee, a big sales mentor says, “There is no key to success. It’s a combination lock.” The true key is finding your unique combination because no two are alike as how no two fingers are similar. If you were to try to break into my phone, you’d have to cut my finger off and tape it to your finger. I don’t even know if that would work.

It’s possible but it’s not the best route. The preparation begins the moment you open your eyes. You have to ask yourself, “What’s the end in mind? What am I looking to achieve here?” Everyone’s going to be different. I don’t over-prepare but I want to prepare enough that I know at least a little bit about the person’s bios and their audience.

For me, the biggest piece of preparation in a podcast is taking a minute to ask them a couple of questions and get a feeling like, “What are you looking to accomplish? What’s bringing joy to your life? Is there anything that you’d like to promote,” and sudden attention of explaining who the audience is, whom they’re speaking to then go in. John, I used to prepare much more than I did. I’ve got a three-page sheet of questions. I created those questions on episode one. I did come in very prepared for episode one but now, I don’t use that cheat sheet because I know the general narrative.

[bctt tweet=”Create, Connect, and Community.” username=”John_Livesay”]

What’s more important and things that I’ve learned from people like you are giving people permission to tell their unique stories in a way that lights them up. The biggest preparation I can do and I’m not going to go into every little detail is to have a morning routine, work on myself first so I can show up to that podcast interview energized, prepared, ready to go and allow them to be their best self. All I am is a bit of a Sherpa or a guide. I guide the conversation. However, they choose the destination and the story.

You are very excited and grateful about the success you’re having in Balbert Marketing. Tell us who your ideal client is and how you find them.

I joke about this. I don’t work with craps. That’s a start. I immediately get rid of surprisingly a lot of people.

I saw Justin Bieber doing some little meme thing and he was asked to do something. He went, “Immediately no.” That’s my favorite. You don’t have to think about it. It’s like someone said to me, “Would you like to eat raw liver?” “Immediately no.”

I’m not there yet. I’m still on the journey like most people, readers and anyone else. I want to build a lifestyle business. Part of building a lifestyle business is not working with people that are misaligned with your vision and truth and growth-minded people that care about their community. I like to have a little bit of fun. When it comes to growth, community building and fun, those are three major values.

I’ll work with someone that don’t have those three values but for the most part, I’m trying to vet and work with people that have similar alignment and we’re looking to grow this thing and have fun doing it. We do want our pockets to overflow but overflow into everyone we meet and get to affect and collective impact we get to create as business people.

Do you have specific industries that you’ve helped with their brands or is it most individuals that are small business owners?

This is where you see that I’m an entrepreneur who has a new startup. The first thing you do when you’re an entrepreneur, they tell you to do all this planning. No one does it. Honestly, you could plan and fail. I dived in. Small to medium size businesses are 50 employees or less. Once you get to a certain size, there are marketing teams, a lot of checks and balances and hoops.

Part of the lifestyle business is I don’t want to jump through a lot of hoops. I like someone who’s agile, small and an underdog with massive growth potential but you can see that I’m an entrepreneur. I got started in the fact that I would take on about any client. As long as they fit those standards, I work with an aesthetician, a realtor, an eyecare clinic or a tech startup. The goal, which isn’t quite clear yet is to double and triple down on specifically podcasting and LinkedIn. Social selling, in addition to that, how to use podcasting and LinkedIn for social selling because quite honestly, that’s where 98% of my clients come from.

 

Why am I selling all these different services to fifteen different people when I can focus on what drives revenue for my business and teach other businesses how to do it? I’m still in that analysis paralysis working with multiple different companies. I’m very humbly proud to say that everyone I work with, we have an alignment of values. That’s still going to be the most important thing to me but long-term, I’ll niche down.

What’s the biggest mistake people make before they work with you in their marketing?

I’d say the biggest mistake most people make is not acknowledging the fact that it’s a long-term investment. Most marketing professionals guarantee an ROI. I’d have to see the metrics but in most of the cases, they’re crap. They can’t guarantee you to be first on Google unless you’re paying for ads to be there. The moment you stop paying for the ad, if you don’t have organics, you’re not going to come up. There are a lot of misconceptions. A lot of times, it’s salespeople creating a falsified vision of what they’re going to get out of marketing, people get burned time and time again then no one knows whom to trust.

Since you’ve been in sales and then you’re in the marketing side of things, there typically is a lot of animosity between the two departments. Salespeople say, “Marketing is not giving us good enough leads.” Marketing says, “The salespeople aren’t closing. They’re not saying the right message and not consistent.” You’ve been on both sides of the fence able to help your clients with that so that it doesn’t work against each other but work together.

It’s funny because I sold marketing. Since I sold online marketing, day one, I walked in the door and had no clue what I was doing. I had a CRM. We click dial and their name would pop up. I was so nervous and such an imposter and did so uncomfortable that I would try to transcribe every word they said. I’d call John and Elizabeth would pick up, the executive assistant, and say, “This is Elizabeth. How are you?” I’d be writing down the name Elizabeth.

She told me the name. I don’t need to write it down but I was so caught in my head and struggling. Over time, what we learned in this organization was to sell features and benefits. It wasn’t entirely unethical but it was more of a boiler room approach than it was like a Sherpa consultant being a guided approach. I learned to hammer down and create at that time. I didn’t realize what I was saying or know what I was doing. We were creating a false narrative of the results that they were going to get.

The number one reason I started to do well in my job is I started to pivot and not do what everyone else did. I started asking a bit more questions. I was okay jumping up on. If they didn’t buy the first time, I still would follow up. I would do all the friendly essentials and got better at it. I got to a level where I was one of the top producers kicking butt. I started to want to learn more about the products because I’m obsessed with that growth mentality.

I’m researching Google, looking up the keywords and starting to learn not as well as them at the time but what the marketers were doing on their end and fulfilling the orders. I would hear people saying things that were wrong. I would call them out on it and I had the door slammed in my face one time. My sales manager said, “Fix this,” and close the door on me with my trainer. What I was doing was questioning the narrative that was creating sales but we were the issue, John.

We were in the weeds in understanding the wrong way to do things and the value of marketing. Being able to paint a picture and how people realize and see their goals but not doing a great job fulfilling them or creating a false narrative ate away at me. I’m talking about years in the past and we can fast forward. When I started my company, it was to do everything differently from what I was taught. I had been in the weeds so I had seen the opportunity. Marketing creates billionaires when done the right way. My goal is to do it the right way.

[bctt tweet=”The preparation begins the moment you open your eyes.” username=”John_Livesay”]

I see one of your goals is to be a keynote speaker on the power of networking. Talk to us about how did you pick that topic and what your talk was about the topic of networking.

One thing I like to talk about is what I call the CCCCAN system. I didn’t realize the concept of the CCCCAN system when I started my business. I started to quantify everything twelve months later. If I had only known this going in, it would’ve taken me a quarter of the time. There are lots of Cs. I like adding Cs. I’m a big C guy. Create, Connect, Collaborate, Community And Networking. Creation is the reason and purpose for my networking. I can create content and network. We can build community and network.

When you go into a networking conversation with a creation-driven mindset and a can mindset like, “I can collaborate. Let’s look for collaborators,” you put on a different lens. It’s not like, “I do this for this person and I’m looking for this referral. Do you have them? Here’s a business card. If you don’t, maybe you’ll call me.” Who am I alignment with so that I can create something fun? Who can I create and network with?

I like the word fun a lot because it’s part of your culture. In addition to not being crap is, “Let’s have fun while we’re working together.” I believe people buy energy. With your energy and passion, fun comes through any marketing materials or websites. The other thing I want to ask you about is one of your goals is raising money for cystic fibrosis. Is there a story there that makes you pick that charity?

To give you the short version, I spent most of my life not giving back. I was raised Jewish and in Jewish, they call them a mitzvah. Mitzvahs are good deeds. The best mitzvah you can give is the ones that can’t be repaid. For example, in Judaism, helping bury a body is a great mitzvah because there’s no way in the world that they could ever repay you. I was raised on doing good deeds in mitzvahs. I was raised a certain way and then anxiety hits you and you start smoking weed and drinking in college. You’re following all the shoulds that people tell you, “Go to school, get a job this or that.” You forget to give back.

My connection with cystic fibrosis transparently wasn’t a personal one. It was as simple as I was so mad at myself for going so long selfishly that they asked me and I said yes. In doing so, we raised a lot of money and I love it. I raised $3,000 for cystic fibrosis in a grassroots campaign with 60 donors. We raised on under $5,000 for the Alzheimer’s Association. I’m looking to build an event for diabetes. My brother has diabetes. My mother had multiple sclerosis.

This was always within me but I did the wrong thing for so long that quite transparently, Cystic Fibrosis Foundation was the first person that asked and I gave him an emphatic yes. I’m happy I did because I realized the impact I get to make. My time is valuable but the amount of impact we can make is more valuable than the time it takes to.

Let’s double-click on that. Somebody at that foundation had the courage to reach out to you and ask. They happen to catch you at the right time. What a wonderful full circle moment. That’s what marketing is, knocking on the door going, “This is something you want to explore,” and not attached to the results.

To create another circle around that circle, I met him through networking on LinkedIn when I launched my podcast. I was meeting people like crazy. One thing that was happening to me all the time is people were saying yes. They were putting their chips on Ben and coming on a podcast that a lot of people said yes to before it even existed yet. The moment someone came to me with an ask, I said yes.

 

My final question is, is there a question that you wished someone had asked you on a previous podcast or that I had asked you on this show that I haven’t asked you yet?

I ask questions like this once in a while, John. I stump people and I’m stumping myself. I probably thought about a question that hasn’t been asked.

Is there a question that you wish somebody would ask you, whether it’s about networking, charity, marketing, podcasting or anything?

How do I listen to John Livesay on your show?

The whole focus is on how can you be of service. I felt that as your guest and I strived to make you feel the same way. Welcome, cared about and surprise you with questions that maybe other people haven’t asked. That’s always been a goal of mine, doing a little deeper dive than maybe somebody else would’ve done, the preparation we talked about. If someone is intrigued and I’m sure many people are saying, “This guy sounds amazing. I want to have fun. I want some marketing that’s out of the box and someone who’s going to take the time to be empathetic to my needs,” what’s the best way for them to find you?

I want to connect and have a one-to-one conversation. I don’t have anyone running my social media. It’s just me so you’ll speak to me. To touch on that question, people have asked me this before but how can I help you? It always goes both ways. I never want the conversation to end at the end of a podcast conversation.

If there’s any way I can serve you, yes. If there’s any way you can serve me, yes. I want that everybody to be asking that question forever. How can I serve you that I maybe haven’t served you yet and find a way to collaborate? If anyone wants to connect with me, you can go to BalbertMarketing.com. The website is under construction for a little bit. It’s a landing page with all my links in one spot.

In there, you’ll get the podcast, social media and LinkedIn but reach out and send me a DM. Let’s figure out how we can work together. I found this in my past. I would listen to a podcast, I’d love it and six weeks later, nothing happened. Forgot everything about it. If you’re reading this and you haven’t reached out to John yet, reach out to him. Say hello. You can reach out to me as well but subscribe. Start a conversation and we’d be humbled to chat with you.

Ben, thanks for bringing your wonderful story and warmth to the episode. It’s been great.

Thanks, John.

 

Important Links

• Ben Albert
• Real Business Connections
• Podcast – Past Episode on Real Business Connections featuring John Livesay
• Giant Panda Guerilla Dub Squad
• Chris Van Vliet – Past Episode on Real Business Connections
• Alzheimer’s Association
• Cystic Fibrosis Foundation
• Better Selling Through Storytelling Method Online Course

 

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Tags: Imposter Syndrome, Lifestyle Business, Marketing, Network, Podcasting, Success