Persuasion With An Added Twist
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How do you persuade someone to do what you want them to do? Take your side, buy from you, invest in you, hire you and listen to you?
When I interviewed Dr. Robert Cialdini he opened up a whole new area of persuasion that is in his book Pre-Suasion. The process starts before you talk! Here is what he said:
“Pre-Suasion, is that it doesn’t matter how good a seed you have, if the ground hasn’t been prepared ahead of time, it’s not going to bear fruit until that cultivation is done. Something else has to happen first for the thing really to get leverage and traction.
You talk about that in your book Pre-Suasion where it says, “There’s a privileged moment for change that you need to have to get people to be receptive to your message.” Can you expound upon that? I love the analogy of the fruit of soil.
Privileged moments are those moments that occur just before a message is delivered so as to create a state of mind in recipients that’s consistent with the forthcoming message. It’s the moment in which we can arrange for others to be attuned to our message before they encounter it. That step is crucial for maximizing desired change.
For example, in one study, when researchers approached individuals and asked for help with the marketing survey, only 29% agreed to participate. If the researchers approached a
second sample and preceded that request with a simple presuasive question, “Do you consider yourself a helpful person?” Now, 77.3% volunteered to help with the survey. Why? When asked before the request if they were helpful, nearly everyone answered yes. Then when the request occurred, most agreed to participate in order to be consistent with the recently activated idea of themselves as helpful people.”
How can you plant the soil so your seed of persuasion grows fast?
To read more about persuasion visit https://johnlivesay.com/persuasion-keynote-speaker/
“Storytellers Rule The World” Plato
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Whoever tells the best story gets the sale. How do you tell a great story? What if fears are just stories we tell ourselves?
When I had Michael Brenner on my podcast, he shared his storytelling secrets:
The digital world we live in is something that you can take advantage of if you commit to being consistent about it. Twitter came out and I signed up and got a Twitter account. I didn’t get it for a long time. Then I started blogging and I realized that when you add content, you create to an audience you’ve nurtured on the social platforms, the combination of those two things can be powerful. That led me to being asked to do things like podcasts, webcasts, webinars and things like that.
As I overcame my fear of public speaking, I found that I love it. In the digital world that we live in, it’s consistency. I wrote a mission statement for myself that I didn’t want to just sponge knowledge out of the world, I wanted to give back. As soon as I made that commitment, that meant writing and speaking. It emerged and I feel so fortunate to be able to do what I do. The recognition was never something I sought out, but obviously, it’s great to see.
What I hear is that the shift from worrying about what you’re going to do and getting it out to the world in your speaking helps you overcome the fear of speaking, and then the same thing is you don’t want to just take knowledge, you want to give it out. Your purpose is what drives you. I hear that time and again from successful people like yourself, who tell me, “My bigger purpose is, and that’s what drives me, and then the results come from that,” as opposed to, “My purpose is to get recognized as X, Y and Z.” Would that be a fair summary?
Absolutely. To the question you asked, I didn’t seek to become a public speaker, let alone a recognized one, but public speaking was an extension of that mission of trying to share what I know and what I love to do with others. Speaking is one of the platforms that I use to do that.
One of the things you and I share in common in addition to both being keynote speakers is we both have been in the shoes of our audiences because you have this background of working for companies, so you know what it’s like to have a quota and meet deadlines and get promoted and all that stuff. That brings a whole other level of credibility and authenticity. For me, my purpose is to help as many people as possible get off the self-esteem rollercoaster of only feeling good if their numbers are up because I was on that rollercoaster and it wasn’t fun. I love what you’re doing of helping people figure out a way to take the content they’re creating and get a return on investment, which leads us to your great book. If you haven’t seen the cover of Michael’s book, I highly encourage you to go to Amazon.com and look up The Content Formula and buy the book. Tell us where the cover image came from because that’s a great image.
The frustration that led to the book was all around the massive amounts of money that I see companies wasting. There’s not a single company out there of any size that isn’t wasting 40%, 50%, sometimes 60% of either marketing budget or even the time and effort they put into marketing. I tried to dumb it down and simplify it. For your audience who haven’t jumped over to Amazon, it’s an image of a piggybank. It brings you back to those days when you were a kid and you were saving the quarters that grandma gave you in your birthday card. The answer to the question, “How do you stop wasting all that money?” is simple. The frustration that I feel is almost juvenile. It makes me so crazy I want to bang my head against the wall. The goal of the book is to try to shed some light on the simple answers. For example, we’re all storytellers and there are experts inside every company. We had the Super Bowl and you see $5 million spent on a 30-
second ad and it’s easy to see why our egos lead us down paths to creating communications in our companies that don’t resonate. Yet, our companies are filled with great people who have real stories to tell, that can help their customers, and we have to expose that. If we do, we can achieve the ROI and the growth in our business that everyone’s looking for.
What story will you tell about yourself and what you are selling?
To read more on selling go to https://johnlivesay.com/storytelling-keynote-speaker/
Marketing’s #1 Secret Weapon
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Today marketers have more choices than ever before. Run an ad on Facebook, twitter or Instagram? Create sponsored content? Sponsor a
social media contest?
The one arrow in a marketer’s tool box that is more powerful than any ad or content is creating a “talk trigger” that creates brand ambassadors and word of mouth.
When I interviewed Daniel Lemin, co-author of Talk Triggers: The Complete Guide to Creating Customers With Word Of Mouth he gave me insights that can help anyone.
The premise is you want to say something that triggers a conversation, which is what a good pitch does. The second part for me, from what I can tell that you’re offering people, does not only do it trigger a conversation but it triggers a memorable conversation.
“The hero insight that led us to write this book was that the economic impact of word of mouth. The things we say amongst ourselves as buyers, investors and consumers of things, the economic impact of that is much more massive than we might assume. 20% of every purchase decision that’s made is directly driven by word of mouth discussion or recommendation. The challenge is few companies have an actual strategy to make word of mouth happen. They assume that it happens. You probably know from a gut feel as well as we did, that doesn’t happen. It’s a gamble you take that someone’s going to talk about your brand. We started looking at examples of companies that do something a little bit different in the delivery of their surface.
For example, the UberConference. What’s great about UberConference is if you’ve ever been on a conference call from UberConference, you may be familiar with their country, Twain-y hold music. It’s a hilarious song. It’s all about being on hold. You can go check it out, Google UberConference hold song. You’ll quickly find it. The impact of that
when you’re on hold and then end up on the call nearly every single time someone says, “Did everybody else here that hold music? That was amazing.” In fact, if you go on Twitter, even on Google and search for UberConference hold music, people go crazy for that song. What they have done is nothing magical. They built in a slightly different way of filling a customer experience gap, in this case with hold music. That was the spark. That is an actual idea. That’s a Talk Trigger. It generates some material for a consumer to work with. It gives them a story to tell. That’s the hero insight behind it.”
It’s an interesting thing that something could be so engaging that people would go listen to hold music while they’re not on hold.
“UberConference hired Postmodern Jukebox to do a remix of it in multiple different genres.”
What can you do to create a Marketing Talk Trigger in your business?
To read more marketing tips go to https://johnlivesay.com/marketing-keynote-speaker/