Body For Wife With James Fell
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Losing weight is one of the most challenging part of many people’s lives these days. James Fell, a highly regarded science-based motivator for lasting life change, spills some details about his book, how to embrace change in life, and how he found purpose as a speaker. He takes us back to his own story and how he got the inspiration to write his books. As he shares the foundation of being fit, he also breaks down his fitness techniques into three simple stages – learn, prepare, and do – and the five stages on how to make behavior change.
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Listen to the podcast here
Body For Wife With James Fell
My guest is James Fell who is an expert in transformation, not only of our bodies but our mind and our careers. His website is called Body for Wife because he wanted to get in shape before he got married. He’s taking those lessons he learned and he allows us to learn how to transform any area of our life. He says, “When you have a vision that pulls you towards the future, you don’t have to push yourself so hard.” He identifies the keystone habits that we need to start doing in order to change. He said even planning is a form of taking action.
James is a highly regarded science-based motivator for lasting life changes with millions of readers around the globe from his two books. He has the mission of helping people achieve sudden insight into what inspires them to live the life they know they’re meant to be living. He’s got two books, the first one was Lose It Right: A Brutally Honest 3-Stage Program to Help You Get Fit and Lose Weight Without Losing Your Mind. The other one is called The Holy Shi!t Moment: How Lasting Change Can Happen in an Instant. James, welcome.
Thanks so much for having me, John.
You are very transparent on your website, which is Body for Wife, as opposed to Body for Life, about your own journey. I would love to have you take us back to your own story of origin.
The whole Body For Wife thing traces back to being 25 years old and having realized that I let myself get in pretty terrible physical condition. I wanted to propose to my then-girlfriend and just as an impetus to change that, “I’ll get in shape before I propose.” Years later, the Body for Life program was popular and I had a bunch of friends that were on it and I made a joke one day that I was on the Body for Wife program and they all laughed. It became this in-joke between friends. What happened with my transformation to becoming a writer was that I was 40 years old and I’d been working in the business field for a dozen years in and doing quite well, but it wasn’t anything that I was super passionate about.
I was making money and supporting my family and I didn’t hate my job, but I certainly didn’t love it. One thing I did love was writing. Before my MBA, I did a Bachelor’s and a Master’s degree in History and writing was something that I used in my job all the time and something that I enjoyed. I thought, “I want to be a full-time writer.” Health and fitness were something that I knew a lot about. I found a position that allowed me to work twenty hours a week in an executive director role and then threw myself into this writing career. Within a year, despite being a Canadian living in Canada, I was a fitness columnist for the Los Angeles Times.
[bctt tweet=”Planning is a form of action.” username=”John_Livesay”]
From there, it snowballed and I evolved over time into less health and fitness and more in general motivation because I found that when it came to losing weight, there were many different ways to do it. There’s a line in the book that there are more ways to get in shape than there are beers in a Munich autumn. I thought, “I’m going to focus more on motivating people to find the way that works best for them.” Over time, that expanded out into this new book being a general science-based motivational book that allows them to do anything including changing their bodies, but also changing their careers or their relationships, going back to school, their mood state, anything that they would like to change.
Let’s start at the foundation of getting fit because how you do one thing is how you do everything. It seems to me that that’s a common theme. If you can figure out how to master your eating and your health, then you can apply those skills and mindset to your career. Would that be accurate?
It absolutely is. It was talked about in Charles Duhigg’s book, The Power of Habit. It’s called a keystone habit and I was talking about this before Duhigg’s book came out that people who lose weight and keep it off, who transform their lifestyle habits in terms of eating and exercise, they develop a very powerful skillset. Because losing weight is one of the hardest things people will ever do, which explains why the failure rate is so high. When you train yourself to exercise on a regular basis and train yourself to eat better in an environment that wants you to be fat, you’re constantly bombarded with messages and the ease of ordering tasty treats. To be able to build that discipline and that routine that allows you to counter those environmental pressures, then those are transferable skillsets that you can then apply to other aspects of your life that can be very rewarding in your career. I witnessed this again and again. I witnessed over and over that people that transformed their bodies didn’t stop there. They moved on to change their careers, their relationships and their entire lives.
In this book about not losing your mind because people can get so frustrated and overwhelmed, you broke it down into three stages: learn, prepare and do. Let’s talk about how we can come up with a keystone habit using those three stages. What would you suggest?
I would say a great place for anyone to start is to start walking. There are a number of reasons for that. There was a piece that I wrote called, “Are you a temporarily embarrassed fitness model?” It’s a play about Temporarily Embarrassed Millionaires. The point is that many people are sold on this idea via magazines in the weight loss industry that they’re temporarily embarrassed fitness models. If they do this one weird trick or whatever it is, they’re going to have rippling abs, bulging biceps, massive packs and all that stuff. The reality is that only a very small portion of the population has the genetics, the time and the will to create a physique that looks like that. Instead, we should focus on what is achievable in the early stages and go from there and see where it takes us.
The thing about walking is the benefits to it are tremendous. It is the number one form of exercise in the world and it is very easy. It doesn’t require a gym membership. You just put on your shoes and you go out your door. It can give you time to think or listen to a podcast or take your phone with you. It’s like, “I need to call my mom because I haven’t talked to her for a while.” I will often put my headphones in and call my mom and go for a walk. The thing is starting that habit gets you in the mindset of, “I exercise now. This is a part of who I am. I am a person who is regularly, physically active.” From there that can get you thinking about, “Since I’m physically active, maybe I should start considering what I put in my mouth.”
Losing Weight: People that are fairly entrepreneurially minded are in a position to have a transformational role.
It can create baby-step changes there. If you get to the point where you’re going further and further in your walks, you’re finding that you’re enjoying it and you’re getting more energy, you may decide that you want to try something more ambitious. Maybe you want to run, maybe you want to start getting a personal trainer to come over and teach you how to do some things at home. Maybe you want to join a gym, maybe you want to qualify for the Boston Marathon. Who knows? You never know where that’s going to take you.
Let me go to the new book, The Holy Sh!t Moment. What motivated you to write this? I’m interested to know. We can’t transform our bodies overnight but you say lasting change can happen in an instant.
We can’t transform our bodies overnight, but we can change our minds very quickly. That was something that I had witnessed in my years of writing about health and fitness. A lot of people went through this dramatic change of thought where they knew that this time, it was going to work. The idea for the book came to me on a bike ride. I’m one of those guys that I do a lot of my best thinking when I’m either riding my bike or out for a run. How it popped into my head was that I was riding my bike and listening to some music and having a great day. I was thinking about what my next book was going to be about. I hadn’t come up with a great unique story idea yet.
I saw this guy running toward me and he was wearing a Boston Marathon shirt. It popped into my head like, “I did that. I qualified for and ran the Boston Marathon.” That started a bit of a cascade of remembrance because it got me thinking about how things really changed because when I was younger I was the guy in the back of the pack in gym class when we had run. I was the guy that got picked last when they were selecting sports teams. There I was, I did something. I didn’t just start running marathons. I qualified for Boston, which I don’t know if you know anything about it, but it’s hard. It made me think about all of this transformation that I’d gone through from who I used to be and who I became.
I went from being a terrible student to being a good student and lots of other different things that changed. It made me remember that there was a transformative experience I had where I went from flunking out of university to acing my courses. It was a single life-defining moment that I had. I fondly remember that experience where my life changed in just the space of a few seconds. I could have just left it right there, but then it started to continue to turn over in my head. This idea popped in saying, “I wonder what the science is behind that.” The whole life-changing epiphany, what do we know about what’s happening in a person’s brain? All of a sudden, I screeched to a halt on my bike and almost fell over because I forgot to unlock my feet from the pedals.
Let’s talk about that because one of the things that we know scientifically is exercise can be an antidote to despair, but what other things can people do? You are a speaker to sales organizations like I am. Salespeople have to deal with a lot of rejection. What tips do you have for your audiences on how to deal with rejection and getting despair feelings?
[bctt tweet=”What is your keystone habit?” username=”John_Livesay”]
That traces back to that life-changing moment that I had when I read a quote that says, “Action is the antidote to despair.” If a person is on a mission, the life-changing moment is about being delivered a powerful vision about something you feel that you must fulfill. You’re on a mission and it’s going to happen no matter what. You are endlessly energized to make it happen. I experienced that with my writing career where there was a lot of rejection. It was one of those things where you knew that there were going to be failures, but you were going to stay the course. You are going to be adaptable. You are going to figure out what didn’t work and then try something different. You’re endlessly motivated because there are still these little bits of progress.
This is one of the things in the book. The neuroscience behind the life-changing moment is the role of dopamine. Dopamine is called the neuromodulator of exploration. When we have a transformative experience like this, there’s a big rush of dopamine that says, “This is exciting, this is powerful and this is potentially very valuable, so you should chase after it.” It pushes you along this path. It’s the ongoing reward of dopamine that is absolutely critical because dopamine recognizes progress. If you do something that even is a little bit helpful in helping move you toward that reward, dopamine gives you a little positive boost that says, “You’re doing it. You’re making progress. Keep going.” That is something that can drive you forward for years. As long as you’re making little bits of progress, those failures, that rejection doesn’t matter.
I’ve heard it said that our brains crave progress. You’ve just explained the science behind why that’s true.
That’s what it’s about. There’s an example in the book of a woman. She worked in a call center for a health insurance company. She was very helpful to a caller one day when she went way above and beyond the call of duty from what her job described. After her shift, she realized that she was meant to do much more with her life than just work in a call center. She ended up going back to university and eventually getting her PhD in Pharmacology and now works in health policy in DC. She’s been immensely successful in speaking at illustrious universities and getting published in prestigious journals. It was years and years of toil and effort that it was that constant role of dopamine that pushed her through semester after semester and doing her research. In my writing career, it was getting published in that small magazine for the first time and then getting published in the LA Times and then having my Chicago Tribune articles being published in dozens of papers around the world and having viral blog posts. Each little thing, each little time, even though there was also a lot of rejection and a lot of criticism, there were still those successful milestones that kept pushing me and continue to push me to this day.
James, what you said there is so valuable for everyone reading because if I look at you from the outside looking in, I’m like, “He’s got it all. He’s handsome, fit and he has a beautiful wife. He’s published everywhere. He’s never had a bad day in his life. He doesn’t understand my struggles. He never eats anything bad. He’s never tempted to eat anything bad. Anything he writes turns the turns to gold. He never gets rejected.” It’s great that you share that even while there’s some progress, there’s going to be some rejection and struggle. People can say, “It’s not all or nothing.” I want to talk about these five stages that you have in your book on how we make a behavior change. It’s so well done from a standpoint of exercise, but we can transfer that to let’s say a group of salespeople who have to try and do something new like storytelling in their sales or make cold calls that they don’t want to do.
A lot of it is the same resistance that might go into exercising. The stages you talk about are pre-contemplating something. You’re not even aware of what you’re not aware of. You’re talking about the couch is comfy and you can’t even imagine everyone would believe it. You contemplate, “Maybe I should go outside.” You prepare and you talk about, “I like this a little bit. I’m outside.” You take action where habits are starting to form. Finally, there’s the maintenance. One of the biggest challenges in any weight loss is getting that habit to stick. There’s a critical moment you talk about in your book that divides us from a before and after place and you say it happens in this gap between thinking and doing. Can you bring that to life for us?
Losing Weight: We can’t transform our bodies overnight, but we can change our minds very quickly.
What you just described is called the transtheoretical model of behavior change that was developed by James Prochaska in the 1970s. I interviewed him and talked to him about that. The book is about that life-changing epiphany. It happens between contemplating and planning because planning is still a form of action. You’re still doing something.
That’s a great quote for the tweet. “Planning is still a form of action,” because it gets us out of the all-or-nothing thing.
The actual boots-on-the-ground action is imminent and you’re just getting ready to make sure that those steps that you take are the right ones. The big boost happens between where you’re thinking about it but you’ve not made a decision to do anything yet. When you’re in the planning stage, you are doing it. There’s this critical moment between the two where you make that leap between thinking about it and doing it. It can involve a snap decision, a transformative experience. The interesting thing about this is the weighing of pros and cons. What happens is it’s not that the cons of change go away, they just become unimportant. The reason why they become unimportant is that you feel a sudden massive boost in the pros of changing. Where suddenly, “I don’t care what the cost is. I don’t care what it takes to do this. The mission has become so vitally important that I’ve got to do it.” It creates a massive boost in energy. There’s a great quote from Steve Jobs that goes, “You don’t have to be pushed. The vision pulls you.” Those few words, “The vision pulls you,” is what it’s all about. You’ve suddenly received this powerful vision of something that you’ve got to do and you’re going to find a way to make it happen.
I love that because I always talk about the old way of selling is to push your message, information. When you become a storyteller, you become magnetic because you pull people in with a good story. Whether it’s a vision or a story that makes people pulled into your world, it keeps the energy going, otherwise you burn out. Almost everyone in every industry that you’re speaking to these days has to embrace chaos, whether it’s the entertainment industry or with Netflix disrupting the basic stations. Netflix gets disrupted by Disney getting into their business of streaming or Hulu. Nothing is staying the same. You have a concept about how to embrace change. Can you talk about that?
When it comes to people wanting to change something about their lives, they have a tendency to stay on the same track and expect things to just change without ever experimenting with different types of things that they could possibly be doing. The whole concept of embracing chaos is about the whole chaos theory where there’s a micro change in the environment that has a ripple effect down the road where you end up with a vastly different outcome. If you do something a little bit different, you never know what the vastly different has could be. We have a tendency to do things the same way over and over again. If you start experimenting with doing different things, maybe nothing is going to result, but maybe something will. You want to try different approaches in your job, different approaches to storytelling and see what results.
In the book, this relates to the life-changing epiphany, the transformative experience. We talked about getting people to go out for a walk. That can start to trigger different types of things where they may become very passionate about cooking so that they end up eating better. They may start getting great idea generation for their careers. They may decide that they love being outside and start hiking or taking up cross country skiing or who knows what. It’s all about not doing the same thing over and over again because when you open yourself to new experiences, you open yourself to new ways of thinking.
[bctt tweet=”Learn, prepare, and do.” username=”John_Livesay”]
I talk about getting out of our comfort zone and getting into the learning zone. As you’ve mentioned, learning how to cook maybe or something different. One of the quotes you have in your book that I love is, “A ship in harbor is safe, but that’s not what ships are built for.” We have to figure out, “Is my purpose to get in a comfort zone and stay there or am I built for something else?” How did you find your purpose?
There have been a few different times that that’s happened.
How did you find your purpose to be a speaker? Let’s talk about that.
I haven’t thought too much about that one. That was a bit more of a natural outgrowth of the writing. That’s not a good example for me. The speaking one was something that just evolved over time.
Let’s play with this a little bit because this is what I do. I pull people’s pitches out so that I can help them explain why somebody would want to hire you as a speaker.
I can speak to that a bit because I’ve been doing this writing thing for a long time and now I’ve got this book that I think is very applicable for a speaking career. There’s good money to be made in speaking. I’m financially motivated that way. I’m going to start working on this keynote speech. I remember giving the first keynote that I was quite nervous about with this new material. It was a good crowd of about 150 people and I practiced a lot. I got up there and I remember there was a couple of things that resonated. One was that they laughed at my jokes. They were a very raucous crowd where my jokes seemed to land.
Losing Weight: The big boost happens between where you are thinking about it but have not made a decision to do anything yet.
Afterward, there were a bunch of people that came up and wanted to talk to me and told me how much they enjoyed it. At that moment I realized, “Money may be great, but I loved giving this presentation. That was a lot of fun. I want to do that again. I wanted those laughs. I want to please the crowd and have them be enjoying what it is that I have to say.” That was a pretty transformative experience where I said, “My attitude toward my speaking career changed this night because it’s no longer just about money. It’s about getting out there and helping to change lives and being an entertaining person that gets a lot of laughs.”
You were connecting with people. I would say that’s your number one purpose. You’re inspiring them to figure out what’s the one thing they can do to transform their lives so that they don’t stay stuck like a ship that’s built for more. That’s how I would summarize your purpose.
There’s another line in the book that’s related to that. Earl Nightingale said, “Most people tip toe their way through life hoping to make it safely to death.” It’s negative in its messaging but it got me thinking about it and saying, “That’s true.” A lot of people are so careful in the way that they approach living. I’m thinking, “I don’t want to make it safely to death. I want to make it unsafely to death.” Life is more of a thrill ride and adventure. I want to say that I took risks and I had fun. It doesn’t mean I want to die young.
You’re not living it from a place of fear. You’re living from a place of embracing new challenges. That’s how I would sum that up.
Also, with exploring. I want my body to be a worn-out husk when it finally gives it up.
It’s been interesting and inspiring to hear you talk about your own journey, from getting in shape for your marriage to writing this book about how we can learn to override our need to urge to stay comfortable and the steps to do that. Is there any last thought you want to leave us with?
[bctt tweet=”When you have a vision that pulls you towards the future, you don’t have to push yourself so hard.” username=”John_Livesay”]
A lot of it has to do with changing the way that we think about things. The mind is a very powerful thing where it can suddenly imbue you with an overwhelming sense of drive. We may not be able to change our careers, our bodies or our finances in a moment. Those are things that take hours, months or years of work. What can change in a moment is your attitude toward it. Where the work that it takes suddenly changes from feeling drudgery into feeling it’s your destiny that you must fulfill. The way that we unlock that boundless motivational power is by thinking about it and then not thinking about it. You do a lot of analytical aspects of, “What could be my powerful vision? What is it that’s important to me that I would like to fulfill? What would that look like?” It’s doing some research, doing some homework and then doing the exact opposite where you don’t think about it because the answers to these types of problems come when you’re not actively trying to solve the problem.
That’s why sometimes we get great ideas in the shower.
Shower thoughts are immensely powerful because you’ve got that white noise effect where the world gets shut off. You’re not looking at your phone. The warm water is comforting. Some of the greatest ideas come in the shower. Another one is going for a walk. I talked about listening to a podcast on a walk, but the best ideas are going to come when you’re not doing something like listening to a podcast or an audiobook. Music is okay, but going for a walk, going for a run, going for a bike ride, being out in nature is one of those things that philosophers over the ages have extolled the virtues of the creative insights to be gained while on a walk. This is about enhancing your creativity because these great ideas that instilled so much motivational power in you have you being creative in your thinking. It’s something that suddenly occurs to you as this such a wonderful idea that you feel you’ve got to do it.
The momentum will keep you going, as you said, the dopamine and our ability to stay focused on our progress. Thanks again, James, for sharing your wisdom and your insights.
Thanks, John. I appreciate you having me on.
If people want to follow you, they can go to your website, which is BodyForWife.com.
Losing Weight: The mind is a very powerful thing where it can suddenly imbue you with an overwhelming sense of drive.
That’s correct. I’m very active on my Facebook page, which is BodyForWife and a little less active on Twitter, which is also @BodyForWife.
We’ll be sure to follow you there. Thanks again.
Thank you.
Important Links
- Body for Wife
- Lose It Right: A Brutally Honest 3-Stage Program to Help You Get Fit and Lose Weight Without Losing Your Mind
- The Holy Shi!t Moment: How Lasting Change Can Happen in an Instant
- The Power of Habit
- BodyForWife – Facebook
- @BodyForWife – Twitter
- Better Selling Through Storytelling Method Online Course
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Go From Forgettable To Memorable
Posted by John Livesay in blog | 0 comments
Do you struggle to win new clients when you are one of three companies in the final three?
Do you wish you could be the most memorable presenter even if you have to go first?
- Find out how I helped Gensler win a $1B project to renovate the Pittsburgh airport.
- Find out how I helped the CEO of SugarMtn Foods get his team to become more persuasive without being pushy.
- Find out how I helped the CEO of DHR International become the irresistible choice vs. a competitor.
Every Job Is A Sales Job With Dr. Cindy McGovern
Posted by John Livesay in podcast | 0 comments
Believe it or not, in whatever job we have today, there is always sales involved with it. This episode’s guest aims to bring a better reputation for sales. Known far and wide as The First Lady of Sales and the author of Every Job Is a Sales Job, Dr. Cindy McGovern believes that it is a life skill, not a job skill, that has to be followed up with gratitude. With a negativity attached to the term, Dr. McGovern aims to change the way we look at sales. Coming from a place of abundance herself, she shares some tips on how we, too, can have that similar mindset especially when we feel nervous.
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Listen to the podcast here
Every Job Is A Sales Job With Dr. Cindy McGovern
Our guest is Dr. Cindy McGovern who is known far and wide as The First Lady of Sales. She has a doctorate degree in organizational communication and a Master’s degree in marketing. She earned her reputation by building and rebuilding the entire sales program from the bottom up. Dr. Cindy, who is the CEO of Orange Leaf Consulting, has helped hundreds of companies and individuals throughout the world from small to huge create dramatic and sustainable revenue growth. Dr. Cindy is an expert in the areas of sales, intrapersonal communication, leadership and change management. She can quickly figure out whether an organization or individual needs to be more successful. Her knowledge of many industries helps leaders implement new behaviors needed to succeed.
One reason for her success is she serves both as a teacher and a coach, working together with individuals regardless of the role or where they are in their career to co-create their future. She doesn’t tell her clients what to do. She listens, learns about their success and challenges, and helps them create strategies designed to be effective long after her visit has ended. As an in-demand speaker, Dr. Cindy has presented both national and international conferences on the topics near and dear to me. These are sales, management, leadership, interpersonal communication, organizational change conflict resolution and collective bargaining. Dr. Cindy, welcome to the show.
Thank you so much for having me. It’s an absolute pleasure to be here, John.
Let me ask you about your own story of origin. You can take us back to your childhood, high school, college. How did you know you wanted to get into communication and sales in the first place?
The funny part of that is I didn’t want to get into sales. In fact, I railed against getting into sales for quite some time because I thought it was icky. To go back to my story, I grew up in Florida and went to Florida State Communication School for my doctorate and went to be a college professor. I thought that’s what I was meant to do. I wanted to help people. I wanted to teach communication. I felt like that was the lacking skillset in a lot of folks that we don’t get to embrace that. We learn math, we learn reading, but we don’t get to embrace the communication which is what we do all day and every day. I thought, “This is going to be my life’s mission.” I got into it and started consulting in the summer. I realized I could help adults, too, not just the 18 to 24-year-olds and I started doing that. Fast forward, I went into consulting full-time.
A few months into my consulting career, I was put into a sales role and I totally flipped out. I was like, “I’m going to get fired if I don’t figure this out.” I started trying to figure out how to make sales work for me. I couldn’t do the old-school sales approach and the pushy sales thing that was my definition of sales. When I started to look into it, I realized that’s not sales at all. That’s manipulation, that’s conning, that’s not sales. I realized that sales are simply uncovering what someone else needs and being able to find a way to solve that. When you tell the story around whatever you have to offer is going to fill the need that they have. When I figured out that there was a kinder gentler way sell, I started doing it and I started getting awards. I woke up one day and went, “This is no different from what I’ve done in my entire life. I just didn’t call it sales.” That led me to create a career around helping non-salespeople sell more effectively.
You and I speak the same language for this concept. In fact, your book is called Every Job is a Sales Job. A lot of people have such resistance. When I was hired to speak to Anthem Insurance, they said, “This audience is a group of nurses and MBAs. None of them want to call themselves salespeople and yet we need them to sell. We don’t need them to get the contracts, but they need to sell the doctor on the data that we have versus the doctors trying to keep people from being readmitted to the hospital. When they get an objection, they don’t know what to do.” I thought, “Let’s ask them to be storytellers instead of salespeople.” That was the secret way in the door of allowing people to do that. Dr. Cindy, you have so much knowledge, both in the classroom and in the field, selling has been in the sales force. What is that causes people not want to think of themselves as a salesperson? Why do sales have a negative connotation for so many people who are either doing it or not doing it?
I nicknamed it the Ick Factor. It’s the manipulation tactics that we’ve been recipients of, unfortunately. It’s what’s stereotyped in the media. If you see sales in a movie, it’s rarely the heroine. We think of sales as time-share sales, used car sales or this thing where we’re going to push something on you versus what it is. We have transactions all day every day. Every interaction is a transaction of some sort. That’s where the idea of the ick factor comes from, its stereotype of it. You and I know this, having been in sales for so long, even salespeople don’t use those tactics anymore.
[bctt tweet=”Sales is a life skill, not a job skill. Follow up with gratitude and always be curious.” username=”John_Livesay”]
It doesn’t work. When I was on the field, it was, “Throw a bunch of stuff up against the wall and see what sticks.” What a crazy way to run your business.
The old Glengarry Glen Ross does not apply any longer.
What are the favorite things you had to sell? What are the favorite products or services are you most passionate about or you love doing?
One of the things I love to sell is what we do at my consulting firm which is helping people to make more money in their companies by getting their non-salespeople selling. That’s my favorite thing. For the salespeople reading, I love you, too. I love taking the insurance underwriter to use insurance on something and getting them to realize that every conversation they have is a sales conversation. Every opportunity to make that person’s day with physicians, with nurses, with health grades these days and patient satisfaction scores. All these interactions matters, but rarely do these folks see themselves as salespeople. I go into an organization and they come in. You see them come in with arms crossed going, “I don’t need sales training.” I’m secretly in the corner going, “Yehey,” because I know I can help them. More importantly, I can help them get more of what they want in their career, too.
Your book, Every Job is a Sales Job, is broken up into two parts. Would you mind taking them in and describing what those two parts are for us?
The first part is the ick factor and addressing why we feel this way and helping people to realize that they do sell every day. They have been selling and to make sales out of the boardroom and put it in the life classroom. I don’t think it is a business skill, I think it is a life skill. I think sales should have been taught in high school and we’ve gotten gipped. I am truly on a mission to change the way people look at sales. By the time I am done with this, we might need a new word for it. I want people to see it differently. Part one is helping to empower the reader that it’s not this horrible thing that I thought it was, too. I share my story in the book saying, “I am you. I didn’t wake up from the womb selling. In fact, I resisted it and I was one of the worst resisters.”
Part two is teaching you how to take the skills of sales professionals to get ahead. If you are a manager reading this, it’s going to teach you how to get buy-in from your team so you get those non-salespeople selling. If you’re the reader, entrepreneur, solopreneur or the CEO reading this for yourself, it’s going to help you realize how you can get ahead at work. I’m going to teach you how to get a raise. I’m going to teach you how to get the promotion through my five steps which are plan for opportunities, establish trust, listen to the other person, asking for what you want and following up with gratitude. Gratitude is a big part of my sales process. I know you feel this way, too. I am grateful that I get to wake every day and do this. I get paid to fly around the world and help people make more money and get what they want. That’s a pretty sweet gig.
Every Job is a Sales Job: How to Use the Art of Selling to Win at Work
You’re living your passion, you have a purpose and you’re getting other people to get inspired and think of that. The old-school way of selling was, “Follow-up. Don’t let those leads get cold.” This concept of follow-up with gratitude is something I have not heard anybody else say before. I would love a story of either how you’ve done it or someone you work with has done it.
I’ll tell you one of mine. You follow up with gratitude whether you made the sale or not. What we forget is every interaction we have, even you are in a sales conversation, you’re leaving that person with an impression of you, your company, your product or your service. You want to leave them a good commercial to tell. So often, even salespeople go, “They didn’t buy from me, they’re not my customer.” That’s called a prospect and they still are. They’re going to tell your story so make sure they have a good one. One of my favorites was there was a regional manager for a company I had met at a conference. We had a wonderful conversation, but it wasn’t the right time. It was clear to me that he wasn’t buying anything. That’s fine. I sent him a handwritten note, that’s one of my things. I thanked him for his time and for the opportunity to even explore whether we can work together. I wasn’t pitching anything in the thank you. It was truly the gratitude of saying, “Thank you for giving an hour of your time to learn about your company and your passion and what you guys do. If things change, I would love to continue the conversation.”
Continue to follow up, but with gratitude. If I found something that felt appropriate for him, I would send it. At the time, he was living in Tennessee. I would see things from time to time and send it, but always from a grateful place of, “I appreciated the fact that you and I got to have a conversation.” A couple of years later, my phone rings. He says, “We’re ready.” That’s all he said. I was like, “Who’s ready? Who is this?” He said, “You’ve shown me that you practice what you preach, that you weren’t just selling me.” “No, I’m not going to sell you something you don’t need in any way shape or form.” Nor do I want the readers ever to do that. My way of following up with him, it was a no. He ended up sending me business in those couple of years. He knew other regional managers who were ready. It was creating these minions out there selling for you but in an authentic way. For me, I was who I am. I wanted to help him and send him some cool stuff about Belmont Basketball.
That analogy keeps going back to that big decision that everybody has to make of whether you think the world is a friendly safe place. Do you believe in a place of abundance? Do you believe in a scarcity mindset and have a place of fear in how you respond and act in the world? Those people who come from a place of abundance typically are the ones that share and look for things to be grateful for.
I definitely come from a place of abundance, but I didn’t always. It was a learned mindset.
What tips from Dr. Cindy in what I can do to shift into a more abundant mindset when I start being nervous?
Pause and look around. It’s that easy as that. So often, especially in sales, we get on the hamster wheel and when we’re trying to hit quota, trying to hit goals or, “I have to make this many calls” or whatever it happens to be, you get stuck in that treadmill. It’s pausing and going, “There are seven billion people on the planet. I have seven billion people to sell to. I’m not going to run out.”
This episode is an example of two people who have an abundant mindset. They could choose, if they chose not to, to view each other almost as competitors. In fact, we have a lot of similar people we know in common like our mutual friend, Judy Robinett, who has been a guest on this podcast. We’re using the same publicity firm and our books are listed together on the 47 books that sales teams should have on their shelves. You kick it off on your releases and I’m right behind you. I love that co-branding that is happening almost unplanned. It’s choreographed together that we were meant to connect and know each other. Nothing makes me happier than to promote another speaker and author who is out there helping people not have the ick feeling around sales. That is thrilling to me, to see this co-branding, co-support going on. If you’re going to say that, “Sales doesn’t have to be icky.” “How are you going to demonstrate that?” This is a classic example of us working together to promote your book. A lot of people ask me, “If sales have an icky factor and I have to get people to trust me, what can I get people to trust me?” What are your tips, Dr. Cindy?
That’s number three in the book is establishing trust. A lot of it has to do with listening. In particular, salespeople feel like they have to talk, show, present and speak. That’s not it at all. Most of my sales conversations, I do little talking. I simply ask questions. It’s Always Be Curious. That’s my ABC. Not Always Be Closing but Always Be Curious.
[bctt tweet=”Sales is simply uncovering what someone else needs and being able to find a way to solve that.” username=”John_Livesay”]
Mine is ABK, Always Be Kind.
That’s 100%. The simpatico between you and I are both doing and being able to help people out there, that piece of establishing trust is important. I know that this is something you live as well. I want them to trust me because whether they buy from me or not isn’t the outcome. My job in that sales conversation is to understand what they need and see if I have a fit for it. In order to do that, I have to ask the right questions. I have to help guide the conversation so I get enough information. It’s the diagnosis at the doctor’s office. It’s Dr. Cindy, I’m diagnosing.
I was speaking to Redfin which is a technology real estate company. They were telling me part of their challenge is with the sales team, especially those on the phone. Even though someone’s called in to ask about the potential house they want to buy, they’re afraid to ask questions. When you go to the doctor and the doctor asks, “How long has that knee been bothering you, John?” I don’t feel like that’s intrusive. Yet, sometimes salespeople feel intrusive. If your secret to building trust is to ask questions and stay curious, how do you help people who feel intrusive asking questions or they haven’t earned the right in their head? Any tips on that?
That’s one of my steps in planning. You have to plan for the conversation in a different manner. There is a huge difference between visits and meetings. Salespeople go on a lot of visits with clients or prospects, but that’s not a meeting. A meeting is a conversation to uncover what else you need that I could be servicing whether that be a current client, a growth client, a potential client or a referral source. When I talk about going into a true meeting, you have to set the pace for the meeting. If you don’t do that, then it does feel invasive. You can feel the other energies resisting you. They are racing for the pitch of, “What are you trying to push on me?” versus opening it to dialogue and starting the conversation by saying something like, “I am excited to talk to you and learn more about your business. We’re about to get real personal real fast, but whatever we talk about it’s going to stay here. Are you cool with that?”
Automatically, your likability factor is off the charts. People will trust you for that because you’ve been real and authentic. That’s what I work with people on. Don’t ask people questions like, “How’s your day going?” It’s not relative to the conversation. It doesn’t feel authentic like you’re interested. It’s a cliché question. These questions that you’re talking about require effort on the salesperson’s part to prepare. Ask smart questions that people don’t resent answering because it shows that you’ve done some homework.
This concept of setting the pace, I want to double click on that. I talk about it in terms of landing a plane. When we fly from LA to New York and they make the announcement that we’re landing in New York, no one stands up and says, “What? We’re landing?” Everyone knows we’re going to land. Salespeople need to land the plane. You know exactly how long the flight is going to be before you get on. Being a co-pilot with your buyer is important. That is exemplified by what you said about, “Let’s set the pace so we know how long this is going to be.” The conversation is going to be this long. If you decide to work together, the typical sales cycle is this long.
When you are talking about what you do for companies in this collaboration across divisions, which is what I heard you say, is important. Another guest of the show, Tim Sanders, wrote a book about this called Deal Storming. You’re doing what he’s doing, what I’m doing. It’s all about trying to help people realize that you need to work across departments and not be cycloid. Not only is the old way of selling not work anymore, but the mindset also has to change, that, “That’s not my job. I don’t care.”
There are many things I want to ask you about. The thing that jumps out about this is you talking about how kids are the best salespeople on the planet. If anyone is a parent or an uncle or aunt, they know that to be true. It reminds me of that great book a long time ago, All I Really Need to Know I Learned in Kindergarten. My sense is that kids don’t take rejection personally, but I would love to hear your thoughts on why kids are such great salespeople and what can we learn from them.
Sales As Life Skill: Your job in a sales conversation is to understand what people need and see if you have a fit for it.
They are resilient, nothing affects them. What I think is so amazing about kids is they’re clear on what they want. They have a plan. It’s like, “I see those Oreos. I want them and I am going to have them whether you tell me I can or not. There will be five of them in my belly before dinner.” The plan is clear and nothing is going to derail them. As adults, we get distracted with shiny objects, “That’s my plan. Look, a squirrel.” We start looking everywhere and we’re not focused on the goal. The kid is focused on the goal and it’s a singular goal. They are lasered in on it. That is the first thing.
The second thing is they don’t take it personally. Somewhere along the way, we get hurt by rejection What’s funny is we get told no all-day-everyday. It’s just in different ways. One of the things I do in my workshops when we start talking about no is I’ll ask everybody, “Who in here has been told no now?” Every hand goes up. “Thank God you survived. You’re fine. It’s okay.” It’s something for them to realize that it’s simply a word. It’s a response.
This brings up a topical conversation which is the premise of, “How do we not lose our identity when we get rejected?” That’s what’s devastating for many people. I talk about it in terms of, “I never reject myself just because somebody says no to me.” I used to or somebody else could have gotten me, yes. Maybe they’re right, my product isn’t as good as the other one they were going with. I just went, “What am I doing? I’m rejecting myself.” There was a Dodger’s pitcher that didn’t pitch a great game and they still managed to win. The reporter afterward says, “Do you ever lose your confidence after throwing so many bad pitches?” He said, “No, I never lose my confidence because I know who I am.” I thought, “I can’t wait to talk about that with Dr. Cindy.” That fits both of our philosophies of not only do we fall off the floor because someone said no to us, but we don’t lose our confidence. What do you think of all that?
I want to meet him. I couldn’t agree more. What I think happens is we attach our identity to the success or failure of that moment. That has nothing to do with who you are. If somebody doesn’t want to buy my services or hire me to speak, that means I’m not a fit for that circumstance. That’s okay, that’s fine. I talk about it in the book, it’s a no for now. I know you know that term, too. If I’ve done a good job of figuring out what they need, maybe that’s a referral for you. Nobody does this life alone. I talk about that in the book, too. We all help each other. We are on a similar mission, similar paths like others. I send business to other consultants because what we do is narrow and deep. We grow business, period. That’s it.
It’s the same thing with speakers. I’ll often give a good talk and someone says, “You’re great. Next year our theme is this and we never have the same speaker back. Who else should you think we should talk to? You know us well now.” That’s gold. “You need to talk to Tim Sanders, you need to talk to Dr. Cindy.” “Fantastic.” To get on that radar is the key. The other thing you talk about is how we can apply your five-step sales process to unemployment. I was laid off from Condé Nast. I felt like I lost my identity a little bit. I had to regroup, reinvent myself and back on the noose. Andrew Luck, the NFL player, decided he doesn’t want to keep playing, much to the shock of a lot of people. Michael Phelps, when he stopped swimming in the Olympics, he stumbled a little bit. Whether we choose unemployment, where we’re not going to swim in the Olympics or not going through that cycle of injury and rehab or we get laid off. What are your tips? How can we not lose our Identify and be resilient?
The first thing is creating your plan around what you are going to do. If your plan is to golf every day and do nothing, great. That’s a great plan, go do it. Have a plan regardless. That’s where people, especially unemployed or between jobs whether by choice or not, flounder a bit. You had a routine before now and it stops overnight. You were going to an office, to the field to practice and all of a sudden you wake up and go, “I don’t have to wake up at 5:30. Now, what do I do?” Your identity was tied to that. The steps are the exact same. It’s creating that plan of what you want and looking at what’s going to be next. If it is being fully retired and living an abundant life in that regard, fantastic.
I talk about this a lot with the gig economy. If you are in the gig economy, every job is a sales job 24/7. You have to be constantly looking for that next gig. That’s a planning tool. You’ve got to have a vision for that. For entrepreneurs and start-ups, it’s interesting because they have this plan of an idea. Do they have a plan of launch? Do they have a plan beyond the headlights? If I am working with start-ups, I want them to look at, “How are we going to this transition and then the next transition? If you hit that plateau, because you will, how are you going to punch through that?” I’m making sure that they have those plans for not just today, but 90 days from now or six months from now. I am a plan-a-holic, I love to plan.
That’s great sales training, make a plan and work it. You can’t work it if you don’t have it. How did you get the name of being the First Lady of Sales?
[bctt tweet=”If you are in the gig economy, every job is a sales job 24/7. ” username=”John_Livesay”]
Whoever was the first one to say this, please contact me because I don’t know where it came from. It was one of those nicknames that stuck. I remember I was giving a speech in the south and somebody said something about, “This little lady is going to speak next.” One of the people in the room goes, “She’s not some little lady. She’s the First Lady of Sales.” Someone in that room had said it again later and it snowballed. I thought, “That’s pretty good. I’ll hang on to that.”
I think you need to trademark that if you haven’t already.
I did. It’s mine.
Our clients give us the copy we need to identify their pain points and even help us brand ourselves. That is a classic example of that. When I was back talking to Anthem and I said, “What else is happening after my keynote?” “We’re going to do a role play at the end of the day. We’ll have people shout out objections and have people try to answer them.” “I’ll stay and do that part of the workshop and whisper in their ear if they get stuck.” Some of the things I said in the keynote since they’re not experienced with handling a lot of objections. When I did that, people are like, “You’re the Pitch Whisperer. Can you be in my ear in the field?” I mentioned that story to Inc. and they said, “We’re going to quote that.” The stories of origins, I can never get enough of them. Dr. Cindy, who is your ideal audience to speak in front of? Who is your ideal avatar? Who eats this up more than anybody?
While I love the salespeople, I like the support folks. I like the folks who do not see themselves as sales. I want your engineer, your underwriter, your admin team. Those are the untapped resource within your organization.
Any particular industries and insurance you mentioned, any other kind?
Insurance is where I work on quite a bit, real estate, title, property and casualty insurance. I’m getting into the medical space and law firms. Those are the areas where I do quite a bit of work. We’ve worked with manufacturing companies out of Taiwan. It’s usually where a company is in transition. They want to break through that plateau, they’ve gone through a merger or they’ve got their first round of funding. They’re ready to go to that next level. Part of what we bring into the table and what I want to empower them is to make sure everyone in their organization is telling their story of who that company is. They’re walking advertisements. When they walk out of that door at night, from 5:00 in the evening until 8:00 the next morning, they are a walking advertisement. Got to make sure they’ve got a good story.
I’ve seen this time and again even with an architecture firm I’ve worked with. The support staff knows they didn’t win a particular bid to redo a law firm. They ran into one of the partners at a bar that picked another law firm. They said, “We heard you went with someone else. Bummer.” I cringed and I said, “I know you’re a Millennial, but we might want to work on how you express that in a way that makes it feel a little more personal.” Getting everybody on the same page is a definite need to do. If you have one thought to leave our readers with, either about your consulting or your wonderful book what would it be?
Sales As Life Skill: You are a walking advertisement of your company or organization. Make sure you got a good story to tell.
My goal is that we change the way people look at sales. The one thought I’d like to leave everybody is the fact that you do sell every day, you can sell every day and you’re already successful at it. If you’re employed, you’ve sold successfully at the job interview.
You got yourself hired.
That’s what it is. I want people to realize that they can do this. It’s not this horrible thing. I want my book to help you be able to do it more effectively, to get more of what you want. You’re good at sales, hear that.
The book is called Every Job is a Sales Job: How to Use the Art of Selling to Win at Work. Who doesn’t want to win at work? Dr. Cindy, thank you so much for being here.
Thank you for having me, John. It has been a pleasure.
Important Links
- Every Job Is a Sales Job
- Orange Leaf Consulting
- Judy Robinett – Past episode
- 47 books that sales teams should have on their shelves
- Redfin
- Tim Sanders – Past episode
- Deal Storming
- All I Really Need to Know I Learned in Kindergarten
- DrCindy.com
- Better Selling Through Storytelling Method Online Course
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