Communication Connection: How To Build A Resume That Gets The Job With Daniel Usera
Posted by John Livesay in podcast | 0 comments


First impressions last long, and the first impression usually comes from your resume when it comes to finding the right job. In today’s episode, John Livesay is joined by Daniel Usera, an Executive Assistant Professor at Texas A&M University and a Corporate Trainer and Communication Coach. Daniel is a Nationally Certified Resume Writer and has helped over 500 job seekers find employment by improving their resume, interviewing, and networking skills. He shares the key to building the right resume for getting the right job. Plus, Daniel explains how to improve your LinkedIn page and network successfully. Get more insight on how to land the job of your dreams and build the right connections by tuning in to this conversation!
—
Listen to the podcast here
Communication Connection: How To Build A Resume That Gets The Job With Daniel Usera
Our guest on the show is Dr. Daniel Usera, who is a Communications Consultant, as well as being a teacher of it. He talks about how to have a great resume, how to bring your LinkedIn profile to life as well as how to communicate in a way that has an emotional connection. Enjoy the episode.
—
Our guest is Dr. Daniel Usera, who is an Executive Assistant Professor at Texas A&M University and a Corporate Trainer. His public speaking career started with high school speech and debate, where he won numerous tournaments and made multiple state championship appearances. He then earned a scholarship to do it for Washburn University, where he was a nationally ranked Debater.
After earning his Doctorate in Interpersonal Communication from the University of Iowa, he decided to enter the workforce to gain some valuable industry experience to complement his scholarship. He started as a career coach at a Workforce Development Center in Kansas City, Missouri, where he helped over 500 job seekers find fulfilling employment by improving their resume writing, interviewing and networking skills.
He joined the National Resume Writers Association and became a Nationally Certified Resume Writer. After realizing there was a large market of working professionals seeking his expertise outside of the center, he started his own career consulting business in June 2015, where he produced job-winning documents and interviewing coaching for hundreds of professionals across several industries.
As he now transitioned into a business in corporate training in April 2009 where he teaches essential communication skills, including presentation, customer service, and teamwork, Dr. Usera has held an academic appointment at the Arkansas State University, California State University Channel Islands and Austin Community College. At each institution, he taught Business and Professional Communication courses that helped both graduate and undergraduate students launch their careers and improve their communication. He continues to teach graduate-level Business Communications at Mays Business School. Welcome to the show, Daniel.
Thank you, John. Thanks for having me.
That is certainly a great little insight into how you’ve got to be where you are but I want you to expand on it and you can start anywhere in your career. You could even start younger than where you started all of this training in public speaking. How did you know that this was where you wanted your career to go?
When you are a kid, the world is very open to you and there’s no limit to your creativity, you always have that big dream. That’s a little bit out there. I still remember in 1st, 2nd, and 3rd grade, I wanted to be in the NBA. I saw this movie about Isaiah Thomas with my brother and I was super inspired by his story of how he overcame injury and played good basketball for the Pistons. I was super inspired and the takeaway was I want to play basketball like Isaiah Thomas, but then early on, I was playing Pee Wee basketball and we had this tall red-headed kid in our grade. His name was Billy.
I remember the very first Pee Wee game, I thought I had a good game but I take my first shot and he’s way taller than me. He just packs the ball. You have that moment where you were like, “Basketball is fun but I don’t know if I’m going to be tall enough.” Once you see all these other kids playing and I have a lot of work to do but for a long time, I thought I wanted to become a sports psychologist and do that for a while. I’ve got interested in Psychology. My sister is three years older than me but she’s two grades ahead of me. When she was a sophomore, she started doing a debate in high school. I didn’t think much of it at that time but at dinner time, we would eat dinner as a family, she would start telling stories about her debate experiences.
[bctt tweet=”Research is Me-search.” username=”John_Livesay”]
She would be talking about this one team said this thing, and then I went up there and I said this other thing. She made it sound really cool and fun. When I became a freshman and she was a junior, I started at my very first tournament and she had already built a reputation of being an excellent speaker and an excellent debater. She set the standard of, “You set a standard,” if you will. When I first joined the team, my nickname was Little You because my sister Marissa was the big person. She had laid down the path and it set the standard. I did well at my very first tournament. My sister helped me and she helped me get better.
I ended up building a whole career of my own while she was there. After she left, I went on with it. During that time in high school, I fell in love with speech, debate, speech competition, persuasive speaking and formative speaking. I was doing well. I was pretty much the varsity in my freshman year. I did some state competition all four years and got a scholarship to at Washburn. I thought I was going to be a lawyer. All of these speaking skills and such, I thought, “I’m going to be a lawyer when I go to college and maybe a politician. Who knows?” I started watching lawyer shows in high school. I watched The Practice, Boston Legal, Law and Order. Do you watch any of those?
All of them. Ally McBeal, even.
I did not watch that one because I heard about the dancing baby thing. I was totally enamored with the legal field but in college, I majored in Pre-law, took Political Science and also Communication because I figured, “I was good at it, might as well get a degree in it.” It’s a double major and then minored in Philosophy. In my sophomore year of college, I had this Political Science professor named Dr. Beatty. He was young-ish, maybe 40s or late 30s, something like that, but he made professoring looks so much fun coming to class so energetic, happy, lots of knowledge and experiences. He had met Gorbachev. He had been to North Korea.
He had done all these things. One day in the middle of class, I was thinking like, “I could become a lawyer but I was hearing all these stories about it being 70 hours a week paper-pushing.” One of my fraternity brothers who graduated got a law job or he’s an alum. He was talking about the works in a telephone booth-sized office. He’s working all the time. In the middle of my Political Science class, I thought to myself, “What if I became a professor instead? It has all the skills that I want and all the passions that I care about.” After that, I said, “Sure. It looks like fun,” and no looking back.
To this day, I still wonder you have those key moments in your life where you have to make a big decision. I call them the forks on the road. When you have made decisions about moving to Austin or you have made career decisions, it’s like this big fork in your life. You are like, “If I go left, what would my life look like? If I go right, what would my life look like?” You don’t get to know what would have happened if.
It’s a whole another story even deciding what university you go to. You realize that one decision impacts who you meet, your life, your choices, changing majors and all of that stuff. There’s a movie years ago with Gwyneth Paltrow called Sliding Doors, which is all about in one scenario, she catches the subway in time to catch her boyfriend having an affair. The other one, she doesn’t catch the subway and she doesn’t catch him. It completely changes, whether she stays with him or not, and how that impacts the rest of her life. It’s constantly cutting back and forth.
I love anything around changing one decision. There’s another story playing and in another channel, you never get to see. The thing that fascinates me about your PhD is that your dissertation on online dating interactions. How did that come up? That’s an evergreen topic for goodness sake. First of all, I usually don’t understand half of them. The other is it doesn’t sound interesting to me but this definitely sounds interesting. What was your look at it? Has it changed now since you did it?
I had a professor and actually in the actual dissertation. I quote her saying it, which was a little bit unconventional for a dissertation because it was just a one-sentence foreword. It was, “Research is me search.” At that time, I was studying Interpersonal Communication, particularly persuasion, and this concept is called Facework. Facework is the idea that we all portray a particular image in interpersonal interaction. The image can vary from audience-to-audience, context-to-context. Sometimes an interaction stink puts our image under threat.

Communication: Face work is the idea that we all portray a particular image in interpersonal interaction, and the image can vary from audience to audience, context to context.
For example, if I say, “I’m a very smart person who knows everything about communication,” and then you ask me a basic communication question and I don’t know the answer. I put out this front or the space that I’m this smart guy, but then you call me on it, which is a simple question, and I don’t know the answer. Something has to happen called face work. I have a face threat here. There are different strategies and tactics that I can do to try to make up for the fact that I didn’t know the answer.
It’s quite amazing what the human mind will come up with. It’s predictable what people will do to a degree. I was interested in all that, but then online dating was this booming thing. At that time, I was doing online dating. As a guy on an online dating site, I was always like, “I wonder if I’m doing stuff wrong. What can I do to improve my own profile? How does that tie into what I’m interested in?” In the dissertation, you are spending a year writing, researching and talking about something. When you go to academic events and you say, “I’m writing my dissertation.” You have to be ready to talk about it. I want it to be interesting that means something to other people but also means something to me because I’m the one who has to do all the late work of this.
My advisor would help me a little bit. He was great, don’t get me wrong but the whole point is it’s supposed to be yours and only your project. I picked something that I thought would be interesting, timely and useful. I went with online dating plus, a lot of the dating research had limitations. It wasn’t even a purely selfish thing.
When you study First Interactions like opening interactions between two people who are potentially interested in each other, usually, it’s done in the context of speed dating and speed dating is a context. The problem is speed dating has its own context. It’s rare. It’s not a naturally occurring context. You have to go to speed date and you know that somebody is recording you. That’s going to put you off a little bit.
It’s going to change things. You can’t secretly mic up people in a public setting and then say, “Go talk to people at a singles bar, and secretly, you can’t do that IRB.” What you were able to do is ask people to submit conversations that they have had with people anonymize who they send it to because online dating is already anonymous but to a larger degree, any identifying information and look at the conversations themselves. What I was interested in was, how do people begin the conversation? What were the first messages like? What was those opening? What kinds of topics do people talk about?
There are five different types of openings that I found in my data based on people mostly submitting from OkCupid and Plenty of Fish. Now, I don’t remember all five but there are things like the phatic opening like, “How is it going?” Something that’s like, “How was your weekend?” There is something like the profile opener where you talk about something in their profile, and a random opening in which you asked some random questions. I still remember one, it was like, “Pizza or sushi?” That was literally the first.
It couldn’t be shorter, could it? It could be less threatening.
The person responded. They had a fun conversation. Most of the messages I saw were ones that led to a conversation. It wasn’t just all these bad ones. Somebody submitted pretty bad ones but it was a qualitative study. I couldn’t make generalizations about, which ones work better than others. It was more of what were the types and how did they play out conversationally. It was called Conversation Analysis. It’s what I did.
What I find so fascinating is it directly applies to people’s LinkedIn profiles. Of course, you are not trying to date but it’s the same conversation. How do you reach out to somebody that you don’t know on LinkedIn? How do you open that conversation? Many people make the mistake of you want to connect and I want to sell you something. They are asking someone to marry them that they haven’t had a coffee date yet.
[bctt tweet=”When you network, focus on giving, not getting.” username=”John_Livesay”]
It feels like spam because it’s a sales pitch right away.
A lot of it is. Sometimes, it’s artificial intelligence now looking for certain titles and sending the same email out every day to 50 people or whatever. I do a whole thing toggling back and forth between dating and business in terms of going from invisible to irresistible, and jumping the gun. Being stuck at the friend zone at work is a big soundbite of mine where you get people to say they are interested but they never buy. It’s almost like, “I’m not going to date you because you are in the friend zone.”
The dating stuff now has evolved where they try to help people. “Here are six things you could click on and not even have to type now an opening to a conversation.” The other thing that I instantly find that would let me know that’s not somebody I want to date is when they can’t come up with anything more interesting to say than, “How long have you been on this site?” It’s like, “What am I, a house on the market? You can’t think of one other thing to ask me than that? That’s the last thing I want to talk about.”
It reminds me of The Office, Michael Scott. He’s like, “I’m a dating expert. I have been on 100 first dates or something.”
You are also an expert at helping people to write their resumes. Two questions, the first one is, how closely should someone resume mirror what’s on their LinkedIn profile for consistency purposes?
Here’s the interesting part. Your resume is supposed to be targeted towards a specific job posting, and somebody can have 2 or 3 different resumes depending on the degree of difference between the jobs that they are targeting. For example, if somebody’s account is targeting accounting, let’s say. They have an Accounting background and they should make an accounting resume. That’s geared towards the accounting job postings that have those keywords from accounting job postings and make it sound like you are a born and bred accountant. If that same person is also like, “I like marketing too,” then they need to have a marketing resume that takes their work history and highlights the marketing aspects of their work history, and then sell themselves as a born and bred marketing person. Now, that’s the interesting question.
That’s fine because companies aren’t going to know which resume you submit to where if you apply a Deloitte for an accountant and then XYZ marketing company in New York. They are not going to know how you are selling yourself. On the LinkedIn side, that’s where things get a little bit interesting. You might keep your LinkedIn profile a little bit more generic and talk more about you are a professional overall in these two areas and here’s where you’ve excelled in these two areas. Your LinkedIn becomes more of a broad, full story of you. The resume is an opener that leads you into the funnel of your LinkedIn but your LinkedIn should do.
The resume is boring basically. It’s texts. It’s very technical, resume speak, summary, key skills listed out, your work history, maybe some accomplishments highlighted, bullet points and all that but it’s still very two-dimensional. LinkedIn should be what makes you four-dimensional. This is where you get to share stories. Linkedin is where you get to share videos, share pictures of you accomplishing those things and should be a story page more than anything else. The idea is that you put your LinkedIn profile on your resume and you should be hoping they click on your LinkedIn profile because your LinkedIn has everything else that you could put on a resume that makes you look good because LinkedIn is also a branding enterprise as well.
LinkedIn has allowed you to create a short little 29-second video on your headshot.

Communication: Your resume is supposed to be targeted towards a specific job posting. It’s possible for somebody to have two or three different resumes, depending on the degree of difference between the jobs they are targeting.
You can take advantage of that. Now, it gets complicated because it’s like, “That can lead to discrimination and so forth.” That’s where those things come into play. In the age of Google and search engines, people will find out anyway. If I’m going to be filtered for looking older or looking younger, I would rather filter the process that happened earlier rather than later. Being passed over on the resume side, I don’t think it’s always a bad thing or in the early interview stages if they are screening for bad criteria.
Your resume has to have certain keywords to get past the AI that’s scanning them now to even get you to interview because that’s the big challenge, correct?
Yes. That’s why on the resume side, there are three levels of resume that everybody should have. They should have their super generic resume that has their whole life career history, every single job that you have had. You would rarely deploy that resume ever but let’s say you’re giving it to a recruiter or you are going to put it on a reverse job search like Monster.com, where you post your resume and employers come to you. If you have no idea what you want to do, then maybe you would do that. You have your second level, which is your job-type resume. You will have an accounting resume, and then your marketing resume, let’s say. You then have your third level, which is your company job-specific resume.
It branches off the accounting resume, for example. This is for the accounting position at Deloitte and it’s keyworded directly to Deloitte’s job posting. Whatever Deloitte’s job posting highlights, I’m going to highlight that summary and all that. On the marketing side, ABC company. It’s three levels and it gets more specific. What you send to a job board or a job link is the job-specific resume that you might give to a recruiter. Let’s say, recruiter, comes to you and says, “We are looking to fill accounting positions.” You then would give them your generic accounting resume. You do deploy those but it depends on who you are giving it to.
One of the things that makes you unique is not only can you help someone get all these three different types of resumes. It’s like an investor. Founders need to have three different kinds of pitch decks depending on who they are pitching, then you have the skillset, and I’m going to say expertise, to help them communicate when they do get the interview, whether it’s virtual or in-person because you’re such a communications expert. Usually, someone will say, “I do resumes or I help people with their communication skills.” You could help somebody from start to finish on the whole experience.
I technically can. That’s actually what I do more of. I don’t write resumes anymore. I had fun doing it. When I first went into consulting, I took the dive. I quit my 8:00 to 5:00 job to do resume writing and it was so much fun, but then I realized very quickly that it’s mentally taxing because you have to get to know the person, interview them, you have to figure out how to word this and you don’t always know all the specifics.
Anyways, it’s a lot of fun. What I still do because it’s fun is interview coaching. That’s where we are helping people prepare post-resume. How do I take that document and answer those generic questions, “Tell me about yourself? What are your weaknesses? What are your strengths?” Also, there are very job-specific questions. I’m a full-service guy and I do pitch coaching, too. That definitely resonates too with the idea of the different pitch decks, who you are talking to and all that as well.
A lot of people make a mistake when they are pitching in an investor. They treat them like a customer. If you love this as a customer, you will love it as an investor. They are like, “They have completely different criteria.”
You are exactly right. They have to know the difference between a product pitch and a business plan pitch. It’s nice to know what the product is but what they want to know is, “Is there a market for it? Do you have a production plan? What’s their price point is going to be? Do you know when you are going to be profitable?”
[bctt tweet=”The resume is like an opener that leads you into the funnel of their LinkedIn.” username=”John_Livesay”]
“Do you have a secret sauce?” Any of that.
“What’s your unfair advantage,” as they say? If you say, “Here’s why you need this product, that’s good if they were a consumer.” That’s why business plan pitching is its own thing. I did some coaching with the pitch this summer with that at the contest. It was a lot of fun.
We know you are going to get asked on a job interview after they ask you tons of questions, “Do you have any questions for us?” Some of my friends who have kids on their first job and all that stuff, I try to help them a little bit and say, “What questions are you going to ask them?” I’m sad to say that half of them will say, “How much vacation do I get and when does it start?” They don’t know better.
Your questions are statements in that phase. If my question is, “What’s the tardy policy?” Behind every question is, “Why do you want to know?” I’m asking a question, and then as the inquiry, something that goes through your head is, “What’s the answer and why does this person want to know.” If I say what’s the tardy policy, what’s the vacation, even what’s the pay too early on, there’s a potential statement in there that you may not want to convey at least that early.
The pay is an interesting one because as somebody who you want to make sure that meets your requirements, there are different theories on when you should bring that up. Definitely what’s the tardy policy and what’s the vacation, you don’t want to come across as somebody who may be wanting to use a lot of those.
The question I give them to ask is, “What would it look if I were to exceed your expectations in this job?” You are painting a picture of you are already in the job. Instead of saying, “I’m someone that goes above and beyond.” By asking that question, you are showing it instead of telling it, which is why I love that.
That’s a good generic one too that you can use in almost any phase of the interview regardless if you are interviewing with the HR person versus your potential manager. One thing that I generally coach is part of your interview process when you get ready is you should be doing a ton of homework on the company. You should be looking at their website, mission statement, and products. You should be going to their LinkedIn page and look at their social media. You should become an expert on that company and learn as much as you can about the company as much as possible. As you do your homework, as recruiters call it or your research, some natural questions will probably come up in your research.
What you want to do is prefaced with a little bit of research that you have done. Something like, “I saw on the website that your company announced a partnership with the Susan Komen Foundation. Can you tell me more about how I will be working in service? Can you tell me more about what other initiatives the company is taking towards serving women?” Something like that. Now, I have done two things. First, I showed that I have done my homework, I have done my research and I’m paying attention to this company. Number two, I’m able to use that to ask an insightful question that might be important to me.
It’s a win from both sides, isn’t it?

Communication: Your LinkedIn has everything else that you could put on a resume that makes you look good because LinkedIn is also a branding enterprise.
Yes, because you get that preface in and then you also get that information. Generally, with the questions, you should still ask things that are important to you as a job seeker as somebody who’s going to take on the role. If there’s something unclear in the job posting that you think might be important, for example, when I interviewed for my first job ever, post-graduate school, one of the job descriptions was, teach workshops on the job search. I didn’t know what kind of workshop, so it’s a very easy question for me to ask. The first interview was, “I saw on the job posting that it says, ‘I’m going to teach job search workshops. Can you tell me a little bit more about what those workshops would look like, what the class size might be and how I can best prepare?’” Something like that.
You start by mentioning the job posting and saying, “I read it. I want some particular clarification. I’m paying attention. I know the job posting.” It’s a win-win on both sides. I generally recommend that people write down their questions. Here’s the next part, the delivery of the question. You could ask the questions but what I like to do also for preparation and asking questions is when they say, “Do you have any questions for us?” I will say, “Yes,” and I will pull out a legal pad or a notebook, something professional-looking, and I will already have my questions written out. Sometimes when you do the questions, you forget what your questions are, and then you have to go, “Yes, I had a question. What was it?” You have that.
You don’t want to stumble, so have the questions written out, and then you go to your first question. Have 3 to 5 written out is what I would recommend and then prioritize them. If you look at the clock and there are only two minutes left, pick the most important one. You don’t have to ask all five by any means. You just have five picked out. If they have already answered some of your questions throughout the interview because maybe the interviewer will be conversational and they will talk through things, you can still show your preparation and your listening skills by going through the list and doing something like this.
Let’s say, your first question was about the Susan Komen Foundation. You could say, “My first question was actually about the Susan Komen Foundation and your service initiative with that. What you said earlier was that we are actually going to be doing a lot of events with that, is that correct? Great. Is there anything else that I should know about that?” I can ask a follow-up or I can move on to the second question. “You also answered my second question. My second question was going to be,” and then say the question, “But it sounds like the answer is this.”
You are making them look good like, “We are on the same page because you have already answered a lot of my questions but I’m reinforcing I heard the answers properly.” That’s what builds a connection with people. They go, “We want to hang out with you.” At the end of the day, what you are offering people is the ability to create communications in multiple platforms that create a connection, which is energy.
People forget whether you are a coach, consultant, lawyer or whatever your job is you are selling yourself, people buy your energy. When you are interviewing, you have to stand out in a sea of sameness against everyone else who’s graduating, everyone else who has the skills that are required or if you are an entrepreneur, you’ve got to stand out.
The way to do that is those energy things but it takes some preparation and strategy that you obviously have thought through to help people in these situations. Let’s face it. A few of us interview that often. You are a little rusty and you are crazy to think, “I will just wing it,” versus someone who prepares and ask strategic questions. The big other parts of that are the follow-up. Back in the day, people actually write a letter or a handwritten one even, get in the mail and they would be checking how fast did they do it and all that stuff. Now, it’s acceptable to email something.
I think so, too. I still hear people, “You should write a handwritten note.” I’m like, “Now, it’s a little personal, I feel. Maybe it seems too personal and slow.”
Do you have tips for people like you did with the questions on the active listening part on, the recap on those because you are still selling yourself? We want to avoid those cliché things, “Great meeting you. Thanks for the opportunity.” Everyone says that, so don’t say stuff that’s common as my initial thing.
[bctt tweet=”Going to a networking event is to do two things: to teach and learn. ” username=”John_Livesay”]
Definitely, you want to send a thank you email after your interview with anybody. They gave you their time and this opportunity. It’s an opportunity to reinforce your key points, your summary of who you are, and your branding statement. Depending on when you interviewed and how people they are interviewing, if you were that 9:00 AM interview and they interviewed three more people that day, it’s very easy for you to get buried in memory because you were primacy but a lot of things happen. You want to have another shot to reinforce those memories and reignites the memory bank one more time of you before they decide if possible if you know when you think they will make a decision.
There’s a timing thing that gets involved in. I usually recommend 12 to 24 hours after the interview, send that thank you, email. I don’t want to send it right away when I’m done because if they don’t decide until the next day, I can come in the morning before. I don’t like to be too quick. I feel like you’ve got to let it sit. Maybe the next day after they slept on it because they are more likely to forget about you when they sleep.
It’s almost like the dating thing. You don’t want to be too needy.
That’s what I generally recommend. It’s called the 24 hours depending. As far as the content of the thank you, you do want to thank because after all, it does make a thank you email. You definitely want to start off with a thank you. What I generally like to do is start off with, “Thank you for the opportunity to interview with your company.” I usually say something about what I really like about the company. “In our interview, I learned that you all are driven towards innovating in the green sector and this company is very committed to building a team that will take us to the next level. Here’s what I have learned from what you told me in the interview. Things that you, the interviewer or interviewing committee told me.”
That way I listened again because listening skills are always valuable. I would also say something along the lines, and it depends on what happened in the interview like, “I also know that with my,” then I reiterate 2 or 3 key qualifications in 1 to 2 sentences that basically say, “Here’s why I’m qualified for this role. Seeing how I have done that industry experience and I know a lot about solar panels, I know that we will work well together. If any other materials can further demonstrate my qualifications or sample works that can help you with your decision, please let me know. I look forward to meeting you.” It’s a thank you and a sales letter a little bit but you don’t want to be too overt about the selling because I feel like if you are, it then makes the thank you seen. You have to balance it right.
It’s like a sales call. You need to follow up, it’s a thank you and, “Let’s do this. I really want this.”
That’s more or less the point of the thank you email more than anything else. It’s to indicate that you want this job and you are really interested in the position because here’s what you can also do with the thank you email. Let’s say I don’t want to move on. You may have been there. You interviewed for a job and you were like, “Heck no.” How do you bail out without your burning bridges? You send a thank you email and you say, “Dear company, thank you so much for the opportunity to interview. I enjoyed learning about your company and all the great things that it does. At this time, I would like to pursue other opportunities, but I thank you again for this. I will keep you all in mind in the future.” Something like that and you bailout.
The other thing that is necessary for your expertise is the networking part of this, whether you are looking for another job or not, or you are an employee already, so many people want their employees to network, even if you are not quoted in sales. I know you do workshops and coaching on this. Before I let you go, do you have any tips that you can give people on how to become better networkers, especially if they have gotten a little rusty during a pandemic?
I went to a networking event. That was my first in-person one in a while because of the pandemic. I can definitely understand that. There are a lot you can say about networking. I used to teach a whole workshop on it. If I was going to give some beginner short tips, the first thing is a mindset. Mindset is this. A lot of people think networking events are the place to get things from people. The point of going to a networking event is to get more customers, investors or recruiters to call me. It’s getting mindset.

Communication: Questions are statements in that [interview] phase. Every question is a ‘why do you want to know?’
Getting mindset messes people up because number one, they come in to try hard to the extent that I have seen realtors and insurance agents. I have seen people literally handing out their business cards like it’s a flyer or something like, “Hi, I’m Chris.” These are called cardboard connections, I have no reason because you know you leave the networking event and you have a fat stack of business cards. You have to sort through them.
For that reason, at least to try harder. We call it try-hardism. The second reason is when you go to a networking event, sometimes you don’t meet a client. You based on who shows up. There isn’t anybody there who matches what you are looking for or there wasn’t a recruiter there, whatever your goals are. You start to get frustrated, “Networking events are a waste of time because the one time I went, nobody was there. It’s no point.” If you think that way, you are going to have a hard and bad time.
Again, back to the dating. If you are going to a party, “I have to meet my soulmate or this is a bust. It’s too much pressure.”
The whole point of networking is this. This comes from a book called Make Your Contacts Counts by Anne Baber. It’s a really good book. She puts it well. That’s how I teach my students, too. If you go into a networking event, it’s to do two things. To teach and to learn.
If people want to reach out to you and find out more about, either having you come to coach them, run a workshop on communication or giving better presentations, where should they go?
I have a consulting website it’s www.DanielAlexanderCC.com. I’m also on LinkedIn as well. Send me a connection request on there or a note that hears me on this show. I love to connect with you all. I also teach at Texas A&M. If anybody here decides to get MS in Business or an MBA of any type, I would love to have you in the classroom as well. Texas A&M is climbing the rankings in the MBAs. It’s Top 20, I believe now, in business schools and MBA programs. It’s a great place to be.
Thanks so much for sharing your wisdom and your passion for what you do.
You too, John. I appreciate you, your passion, your energy and all your storytelling. We’ve got to talk more about storytelling. There are a lot to discuss there. Let’s do part two sometime.
Important Links
- Daniel Usera
- Texas A&M University
- National Resume Writers Association
- Monster.com
- OkCupid
- Plenty of Fish
- Make Your Contacts Counts
- LinkedIn – Daniel Usera
- Better Selling Through Storytelling Method Online Course
Wanna Host Your Own Podcast?
Click here to see how my friends at Podetize can help
Purchase John’s new book
John Livesay, The Pitch Whisperer
Share The Show
Did you enjoy the show? I’d love it if you subscribed today and left us a 5-star review!
- Click this link
- Click on the ‘Subscribe’ button below the artwork
- Go to the ‘Ratings and Reviews’ section
- Click on ‘Write a Review’
Love the show? Subscribe, rate, review, and share!
Join The Successful Pitch community today:
- JohnLivesay.com
- John Livesay Facebook
- John Livesay Twitter
- John Livesay LinkedIn
- John Livesay YouTube
Providing Value To Your Clients: How Francisco Rodriguez Built The Largest Speaking Bureau In Latin America
Posted by John Livesay in podcast | 0 comments


Providing the best value for your business clients starts with knowing what they need. If you are like Francisco Rodriguez, who made it his mission to build the largest speaking bureau in Latin America, then it means being ready to communicate with your customer and fill their specific need. In this episode, John Livesay interviews Francisco on how he built one of the most successful businesses in South America. Learn how Francisco pivoted his old company to form Smart Speakers, and what he’s learned that helped him grow and scale his company. Tune in for more great business stories as John Livesay hears more success stories.
—
Listen to the podcast here
Providing Value To Your Clients: How Francisco Rodriguez Built The Largest Speaking Bureau In Latin America
My guest is Francisco Rodriguez Aguirre who is the President of the largest speaking bureau in all of Latin America. He shares with us his secrets to his success starting the bureau Smart Speakers and says that when you provide expertise, you give your clients the best outcome. His whole focus is on being the best partner that he can be to his clients and finding innovative ways to bring in new content to events to make them a huge success. He said it’s not enough to have the right expertise as a speaker, you must also have the right attitude and be easy to work with. Enjoy the episode.
—
I’m honored to have Francisco Rodriguez Aguirre who is the Founder of Smart Speakers, the largest and biggest speaking bureau in all of Latin America. They’re in countries like Chile, Colombia, Costa Rica, the US and Mexico. We had the pleasure of meeting at an event that our mutual friend, Josh Linkner, produced. We instantly clicked. He is someone who leads from the heart and speaks like a poet. Francisco, welcome to the show.
Thank you very much, John. I’m honored to be here with you.
The honor is all ours. There are so many impressive things about your background from you winning an award at MPI to going to school at UCLA and getting your MBA. I’m going to let you take us back to your own story of origin. You can go back to childhood. You could start at UCLA, wherever you want to start your story on how you started to discover your passion for communication and how you got into the speaking bureau business.
I first started in a family business that was radio. We were such a big family so it was difficult over there to cover an important part. I took my MBA and when I finished the MBA, I love all training, knowledge and after reading such big names, I’m getting so much knowledge. I said, “I love this.” I started a company that used to make events for selling them. We used to do the Sales Summit or Marketing Summit, events where we used to bring great speakers from Mexico and Latin America with great minds from all over the world. Over there, we have Philip Kotler, who was the great Father of Marketing. We have Seth Godin and Al Ries. We have these big names.
When we’re doing these events, we used to produce everything. We used to hire the place where it was going to be. We used to do the marketing to know which best subjects that the business people would like to have and who are the biggest names that would be in these events. We were very successful but a lot of competition started to come when we did this in Mexico. The business started to be not as good and it started to be more risky. Some of our clients that come to our events because there were corporate events for business people started to tell us, “Are you able to make an event for my company like this? This speaker is great. Can you book this speaker for us?”
[bctt tweet=”Always try to get the most value for your clients. If the client is happy and sees that their objective was accomplished, you’re going to have a happy client.” username=”John_Livesay”]
In the beginning, we said, “No because we are doing this,” but afterward, when we started to see that the business was not going that good, we said, “Let’s try it.” We started two lines of business. One line as a speaker’s bureau but we weren’t speakers bureau yet. We started hiring speakers. Another is as a meeting planner. Being a meeting planner specializing in conferences doing like these kinds of events. We were growing but my passion was not in producing the whole event. I was always with my team.
We were great at getting good content and researching who has the newest option and curating that great content. With my team, I was like, “Let’s do this speaker’s bureau.” We saw it in other countries. We set our webpage and we started to create the speaker’s bureau a 100% professional one. We did this in 2010. We did our first event in 1999. We started selling speakers in 2006 and making private events as a meeting planner in 2006. We stopped in 2007 doing our events.
What I love about that story is you have incredible insight and empathy for the stresses and needs that an event planner has. You aren’t just trying to figure out what they need or what pressure they’re under. You were in their shoes, which allows you a competitive advantage for someone who doesn’t understand it from the inside out.
That ability to say, “I know what you need. If that speaker’s plane is delayed and they don’t notify you when they land, you’re worried about that. We make sure that we have our speakers tell you when they get into the country so you don’t have to worry about it.” You’re anticipating problems that other people wouldn’t even think would be a problem but you’ve done it so that makes you a great partner for the event planners.
I was in the shoes of the meeting planner but before, as an end client.
You know both sides.

Speaking Bureau: Big differences are not that big and something that is great is that we can bring the best speakers from one place to another place.
In the beginning, we used to be a client of speaker’s bureaus and buy it for us. We used to be meeting planners but my passion was with the speakers. I used to study so much about speakers and looking for new content. I started looking more for that so that our business grew so much bigger from speakers and as a meeting planner. What started to happen was something that I didn’t like. We used to go to events and we met some meeting planners that used to be our clients or speaker’s bureau. I said, “I don’t like this. I have to choose one of both. I’m not able to play in both.”
We stopped being a meeting planner. We have everything. Our speaker’s bureau business and the meeting planner. The two things are focus and being a partner because in their part when I was a meeting planner, we have that competitive advantage and understanding because we were one of them. Sometimes, I could compete with them. That’s why we stopped being meeting planner. When we did that is because we have a good business from being a meeting planner. That’s when we said, “Let’s go international.” We started in Mexico City, Columbia, Chile, the US and Costa Rica.
Are there differences between the audiences in those different countries? Do you find that maybe Costa Rica prefers a different audience than people in Chile?
There are some differences but something great is the same language and culture because many of these countries are Latin America. Those big differences are not that big and something that is great is that we can bring the best speakers from one place to the other place.
If one of your clients has multiple offices in these countries, they might hire you to find one great speaker to speak multiple times to their different countries.
We can bring the best of Chile to Mexico and Mexico to Virginia or the US to Mexico. Many clients tell you, “What new do you have? What innovations in the speakers do you have?”
[bctt tweet=”Focus on being the best partner to your clients and they are loyal to you.” username=”John_Livesay”]
When someone comes from the US to speak at Mexico or any of these other countries that you’re in and the speaker is not fluent in Spanish, people might be curious about how does that work? Do you use a translator there? Do they have to pause? Are people listening to something like at the United Nations? What is the typical setup for language translation?
We use simultaneous translation. We have some good translators. They almost do it at the same time. If you’re a speaker, you shouldn’t speak very fast.
You got to pause a little bit. You can still keep your pace going. If you’re telling a joke, you can still keep all of that going. The audience is listening to something while it’s being translated. They provided a device.
They have their headphones. In many events, half of the people have headphones and of all the people speaking.
The speaking business was heavily impacted by the pandemic shutting down live events. I’m imagining that many of your clients said, “We’re going to have a virtual event. We still need to meet. Can your speakers give us virtual presentations?” Tell me about that transition. Were you able to keep some live events and convert them to virtual? People are doing hybrid events. What are you seeing?
Most people have something awful. I guess that it happened the same to you because we were going great with a lot of bookings and suddenly, everything came down when it was declared that this was a pandemic. I remember they stopped the flights to Europe and the US. Everybody canceled everything. In the beginning, we were trying to negotiate some of them, we used to say, “For May or June.”

Speaking Bureau: We were blessed that our industry was able to transform this way.
It was very difficult because of lots of agreements and things. It was awful. We started doing a webinar once a week. We bring speakers to these webinars and we made alliances with MPI and the Human Resources Association of Mexico. We did four alliances so that we had our own clients as well as the clients or the members of the other associations. We were reaching that it was able to do it in a virtual way in the speaking business. We did with some meeting planners and some events inviting their clients and our clients to show a way to do it.
We even had a webinar where we discovered a speaker that was training in how to do a virtual event. We even teach the meeting planners with this speaker how you could make your live event and how you can convert it into a webinar. We did this event. We spread the word. The clients started coming to us and the meeting planners telling us, “Let’s have a webinar. What options do we have? I still have to connect with my clients, with my people.” We were blessed that our industry was able to transform this way. We were with the speakers and say, “You should watch our video on how you can make it entertaining.”
You can’t just speak. You need some special effects, some music and all kinds of other things to keep people engaged in breakout rooms and polls to take so that the audience is entertained and not just watching a Zoom call. If you have a lot of major clients on your website, what is your strategy on how you keep these big clients happy? Do you have something as a part of your culture when you train people and hire new people around customer service to let them know we have to do not the minimum but go beyond what’s expected?
In Latin America, in general, we are very customer-oriented. We always try to get the most value for our clients and speakers because we like long-term relationships. If the client gets happy and he sees that his objective was accomplished, we’re going to have a good client both the speaker and us. We are always trying to get more value in the pre-event. The first thing is how we are going to meet the goals of the client in the best way.
We always have these pre-event calls but sometimes, it could be 1 or 2 pre-events calls. In the event, depending on what is the objective of the client, we are going to get this value and after the event. That is not just something that good speech that was great but everyone can forget afterwards. We are looking for ways to engage more with the client.
Having some ongoing follow-up, I know when I get engaged for a speaking event many times, I’ll say, “Let’s package in a 30-day and 90-day follow-up.” A lot of clients love that because it reinforces what they heard. It’s a check-in to see if they are, in my case, starting to tell better stories, are winning more business so that the objectives are measurable of what it was like before the talk and workshop and what’s happening afterward. I’ve had a lot of clients say to me, “We picked you because of that ongoing connection beyond the talk. We know it’s going to be reinforced.”
[bctt tweet=”Having the right attitude is just as important as your expertise.” username=”John_Livesay”]
That’s the real result that they looking for that they are going to make difference.
Do you have a favorite story of a speaker that you like to use and it has gotten great results that made you and the client happy?
Following calls with videos that reinforce the main idea or topic is something that is not that difficult. It could be videos of 1 or 2 minutes. The best customer service is not but you want to reinforce. If you do it that once a month, you keep the idea coming in.
Short little videos that recap the message make the client feel like it’s customized to them.
Before, we were not used to seeing that many videos live. We were not used to Zoom and all of these things. This is a new era and these things are great.
What is one thing that you’re excited about coming up in 2022 in the speaking business?
Something great is the Harvard events and how we are having new tools and more benefits from the speaking industry. In the beginning, as we were talking about it was awful but at the end, it’s a barrier. For example, we hired twice Pep Guardiola who is the soccer trainer of Manchester City. He was in the champions in number two but he was the trainer of Barcelona. With Barcelona, they won so many titles. He is the best soccer trainer of all time.

Speaking Bureau: The first thing is how we are going to meet the goals of the client in the best way. So we always have these pre-event calls.
He is a trainer and the champion of England and being the second in Europe. With this virtual thing, we are able to get personalities like him while he is playing with other teams. Usually, if we wanted to bring him to the US, Chile or Mexico, he would have to spend at least three days coming from Europe. Now you have a mixture of virtual and personal. This is something great that you can take the best of both worlds.
Is there a favorite quote that you would like to leave us with, Francisco?
Always deal with the experts. That’s the best thing that you can do. We’re looking for the best speakers that our clients need according to their objectives. We are the experts in hiring speakers and matching the needs of the client with the right speaker. That’s why we are able to get the right speaker but all this great content and the speakers that are easy to work with. There are some great speakers. You have great lawyers and some doctors. It’s everywhere. We have some other speakers that sometimes could be a little bit difficult to work with. Some others that they like to get value to the client. We can get the right speaker with the right content and with the right attitude to get their objective.
It’s not just the right speaker at the time and content, the magic secret ingredient is your expertise in making sure that that speaker has the right attitude. I can’t thank you enough. If people want to find out more about your bureau, they can go to SmartSpeakersWeb.com. Thank you so much for giving us such a global perspective and congratulations on all of your success.
Thank you very much, John. It’s a pleasure to be with you.
Important Links
Wanna Host Your Own Podcast?
Click here to see how my friends at Podetize can help
Purchase John’s new book
John Livesay, The Pitch Whisperer
Share The Show
Did you enjoy the show? I’d love it if you subscribed today and left us a 5-star review!
- Click this link
- Click on the ‘Subscribe’ button below the artwork
- Go to the ‘Ratings and Reviews’ section
- Click on ‘Write a Review’
Love the show? Subscribe, rate, review, and share!
Join The Successful Pitch community today:
- JohnLivesay.com
- John Livesay Facebook
- John Livesay Twitter
- John Livesay LinkedIn
- John Livesay YouTube
Own It With Robert Hunt
Posted by John Livesay in podcast | 0 comments


With the trials and problems you face every day, do you blame other people or specific circumstances? It’s time to own it. John Livesay sits down for a conversation with Robert Hunt about the importance of accountability. Robert is the business owner and forum leader of Renaissance Executive Forums Dallas. He has been a marketing and sales leader most of his career, but in 2013 he decided to transition his focus to leading business owners and CEOs in monthly peer-to-peer advisory groups. He helps leaders remove obstacles that keep them from being their best. He believes that it’s his purpose in life, and God has wired him to pursue this passion. In this episode, he shares valuable insights on handling stress and pressure as well as the importance of accountability in business and leadership.
—
Listen to the podcast here
Own It With Robert Hunt
My guest on this show is Robert Hunt, who helps CEOs figure out how to remove things that keep them from being their best and more often than not, it has to do with head trash. He said the difference between pressure and success is knowledge because when you have the knowledge, you can make a plan. Enjoy the episode.
—
My guest is Robert Hunt, who’s a business owner and forum leader of Renaissance Executive Forums Dallas. He’s been a marketing and sales leader most of his career, but in 2013, he transitioned his focus to leading business owners and CEOs in monthly peer-to-peer advisory groups. His first group started back in 2013 and it’s been working with small and medium-sized business owners and CEOs in Dallas, and helping them remove anything that’s keeping them from being their best. He also has a new book coming out on accountability. Robert, welcome to the show.
You make it sound so exciting when you say a book in accountability. I also have one on how to grow onions. I don’t think anyone’s going to get excited about it, but I’m super excited about the book.
Do you have a title that might be snazzier than the topic?
We decided at one point we were going to call it Peak Accountability. As we started writing it, we thought, “If someone walked by a bookshelf at an airport or someplace and said, ‘A book on accountability, let me get that.’” I don’t think it’s going to be a grabber. We’re probably going to use the phrase that is the turning point of accountability, which is nobody cares. We’ll probably call the book with a big black cover, red light in red words, Nobody Cares.
It sounds harsh, but if you want to stop being a victim in your life, you have to have this mindset that nobody cares about the reasons why you can’t do this or that. At the end of the day, it’s all up to you and you either own it or you don’t. If you want to own it, you can fix it. As long as it’s someone else’s problem, you don’t have any control over your life. I don’t like being a victim. I want to have the freedom to do things and make a change, but that means you have to own it.
That’s a great tweet you gave us, “You own it or you don’t.” Let me ask you about your own story of origin. What was life like before you started helping CEOs? Give us more details about your background in sales and marketing.
I grew up in Southern California. My career was a marketing agent, coordinator, manager and sales guy. I had a lot of careers in the sales and marketing area. I moved to Texas in 2010 because California was imploding and I needed to get out. It felt like the right time. When we came here, I was doing marketing consulting. I met a guy who had bought the franchise rights for Renaissance Executive Forums. He was telling me what they do. I was listening to him and thought, “People pay you money to help them. That seems so foreign.”
As a marketing guy, you’re always trying to make everything look better than it was. You’re trying to address, “We’ve got all these problems, unhappy customers and the product doesn’t work. Why don’t you get out there and figure out how to tell our story?” I said, “Why don’t we just be a great company and then it’s easy for me to tell the story,” but nobody wanted to go down that road. That was too much work.
[bctt tweet=”Remove things that keep you from being your best.” username=”John_Livesay”]
What I was hearing when I tell that story is I thought, “That aligns with my personal purpose in life,” which became my company’s focus. My purpose in life is I help people remove things that keep them from being their best. That’s how God has wired me. It’s what I’ve done all my life, but I never got paid for it. It’s been this cool opportunity to take my purpose and my passion and have a job that does that. It’s been the greatest combination ever.
I can’t wait to hear a story of an example of one thing you’ve removed for somebody that allows them to be better.
I think the most successful leaders already know what to do, they’re just not getting it done for some reason. A lot of times it’s head trash. I found that you can know to do ABC, but when you’re stuck trying to do it, you can’t get that first step. Coaches don’t tell people what to do. You ask them, “What do they want to do?” They say, “What would you do? What’s the first step?” You said, “Let’s do it right now.” You don’t hold their hand, but you’ve helped them get over the thing that holds them back. Tiger Woods does not need his coach telling them how to hit a ball. He does need his coach to say, “I thought you were going to keep your elbow down. Your elbow is up in the air. Why are you doing that?”
When my clients tell me, “I want to spend more time with my family. I don’t think I’m having the life I want to have.” “What would that look like? What are you going to do? What’s the first step?” All I do is ask him more questions and more questions. They usually self-discover what the solution is. It’s rare that I have to bring up something as an idea to somebody because they’re smart, successful leaders. They run a business with lots of employees. They do it for years, but sometimes the head trash makes it where they can’t see clearly.
I’ve heard of the monkey mind and negative self-talk. I’ve never heard of head trash before, which I love because what a great concept that we can click on it and put it in the trash bin.

Own It: As long as it’s someone else’s problem, you don’t have any control over your life. Don’t be a victim. Have the freedom to do things and make a change, but that means you have to own it.
It sounds that easy, but it is because when it’s not your problem, you look at it objectively. I had a coaching session with a client. He was supposed to do a one-page business plan. It’s a really simple one-page business plan. I gave it to him three weeks ago and he says, “I’ve done the mission vision, core values and purpose but I can’t seem to get my first five strategies down.” I said, “You’re making this too hard. What would you do? If you’re going to drive to New York, what would you do? Get a car. What else? I need some gas. What else? I need a map. What else?”
You got three things, a car, gas and a map. You’re halfway there. I said, “What do you have to do?” He was focused on trying to have additional sales. What’s the first thing you have to do to get more sales? I have to find customers. What’s the first step in finding customers? We started talking, but for some reason, every time he opened up the document, it was giving him anxiety. It’s like this huge test that if he did it wrong, he’d have to wear big Baba glasses. I said, “You’re making this too hard.”
People at that level are worried about perfectionism. Is that part of the problem?
There’s a lot of beat down through COVID from 2020. I think people are a little shell-shocked. I have two sets of clients. One that said, “This was an amazing time of reset. I’ve changed my life, my business. I’ve done all these healthy things and we’ve had amazing growth.” I have another set of group members who have been beaten down. They have to lay off their favorite employees, lose their favorite customers, mortgage their house and all these things to stay alive. It’s been a beat down.
This guy’s been in the beat-down mode. He lost his office building. He had to go move in with someone else to keep going with their business. They lost a lot of great clients. It’s been a hard year. I think at some point you get frozen in stress or uncomfortableness. I think that you need someone who says, “It’s not that big deal. Get a piece of paper, write down the first word. What’s the next word?” That’s that role I play as a coach. He knows what to do. We just had to get some more head trash out.
[bctt tweet=”The difference between pressure and stress is knowledge.” username=”John_Livesay”]
You reminded me, Robert when you said that, of a former guest on the show, Rob Angel, who created Pictionary. When he was trying to start the idea for a game, he got overwhelmed like you were talking about. It was pre-COVID obviously, but “Who am I to do this? I don’t know anything about this,” so and so. He finally made it so simple as you were talking about a roadmap. He got a dictionary, a pad of paper and a pen. He said, “What would be the first word I would make for my game that someone would have to draw?”
He looked up and said, “Aardvark.” He wrote it down and goes, “That would be fun to draw and people would laugh. Now I’m a game-changer and a game creator.” That’s the name of his book Game Changer. You described that almost verbatim. Just start. His whole thing is about finding your aardvark. The fascination of interviewing multiple guests and getting to connect the dots of stories like that is my passion. Thank you for that. That was fascinating to hear you describe it like that of how people cannot make it too hard for themselves and take some next step as opposed to being a deer in headlights, if you will.
I heard this great phrase that says, “The longer you wait to take the first step towards your dream, the lower the chances you’ll ever achieve it.” When I met the guy, who had the franchise rights to this organization here in Dallas, I had no experience facilitating means. I’d never coached anybody for a living and I didn’t have any money saved but I knew that was what God had created me for. I’m wired for that guidance and that role. I knew I had to do it.
I went home and talked to my wife and I said, “I feel like this is the job, the place. This is where everything I am comes together with my passion and my journey.” We knew we had to do it. It was exciting and scary at the same time. Because we took that first step and I got my first group going in six months, which seems like a long time, but it’s fast to do this. You go to some businesses and you’re like, “You don’t know me, but do you want to be in a group with a bunch of your leaders.”
It’s like when I started my show asking certain people to be on the show, “Robert, Kevin Harrington, would you like to be on the show?” It’s a little tricky at the beginning to get people to say yes. Once you’ve got some track record, like you do, it’s a lot easier for people to go, “Look at all these other people who’ve gotten so much out of it.” To launch something is a challenge mindset-wise and momentum-wise. You said something that I find interesting and hopefully helpful to everyone reading, which is, “I knew I was wired for this.”

Own It: There’s no reason you can’t do anything. When you keep blaming why you can’t, you’re a victim and everyone has power over you.
I’m guessing one of your offerings, one of your secret sauces, is you can help other people figure out what they’re wired for, which then leads to another level of confidence beyond, “I think I can do this. I want to do it. I hope I can do it.” I didn’t hear any of that from you. I heard, “I’m wired to do this.” From that grounded faith-based sense of awareness, what a difference that makes?
I think a CEO’s number one job is to cast a vision that everyone else can get excited about. Where there’s a lack of vision, people perish. It is what the Bible says. The reality is that the people who come to work for you don’t need step-by-step on how to do their job. They need a vision of what it looks like when it’s done. Even with my own self, if I don’t have an exciting vision of why I’m doing what I’m doing, it becomes mechanical and it’s frustrating and boring.
When I close my eyes and I see my group members all together in one room and I can see the load of the world they carry being lifted off their shoulders because they’re in a room with other people who know what they’re going through and they feel loved, encouraged, challenged, motivated and inspired. When I see that in my mind, it makes me want to make those awkward phone calls to people who don’t know me and go, “I know you don’t know me, but I know a lot of people. You probably hate cold calls as much as I do. I’m going to ask you three questions and I’ll get off the phone really quick.” If they respond, they do. If they don’t, there are 10,000 more CEOs that I can call here in DFW.
What I find fascinating about what you’re doing is that people come for one thing and then get multiple benefits beyond it. Reading your testimonials, it’s like, “I got so many different perspectives on one problem. The comradery and the relationships I’ve made.” It’s like one thing if you joined the Chamber of Commerce or something else, maybe to network, but that’s not why people are coming. Yet there’s all these additional bonuses of that and that ripple effect.
[bctt tweet=”Some things sound easy, but it really is because you look at it objectively when it’s not your problem. ” username=”John_Livesay”]
I know for myself, when I worked with a healthcare tech company, they hired me to train their team on how to tell better stories to win more sales, “If you help us increase our market share and tell better stories to beat the competition, we’re happy.” Not only did that happen, but then they took all the stories and put them on a repository map. It started breaking down silos, which is as you know, a big problem in every industry. The silos are being broken down because people never knew anybody else’s stories to even make an intro. They had a client in one division, but they never made intros because they never knew a case story.
It’s amazing the similar problems that everybody has no matter what industry they’re in, their journey and their experience. We have four things that we always see in common. People, cash, technology and time. Those four things are the same for every single company. My largest group map, my largest size company is the president of the Coca-Cola bottling company, Southwest here in Dallas with 8,000 employees under his responsibility. He’s a super cool guy. He’s down-to-earth and genuine.
The smallest companies probably did a couple million and yet we all have the same problem when we get together. How do I get more employees to show up for work? How do I get more employees to care? How do we manage cashflow when I can’t buy any chemicals to make stuff or to do jobs? I can’t get raw materials. I can’t get people to show up to do the work. Even the customers who are having problems have enough employees to let us do the work. We’re all dealing with the same stuff. Nothing’s different. It’s a just different color, shape or size.
When you put things into buckets like that, and then you say, “How are other people solving the problem of people,” for example. The other outcome of that repository map where all the stories were, I’d also ask the salespeople to tell their own personal story of origin. What got you into healthcare? “My mom was a nurse. I was a microbiologist. I didn’t want to spend my life behind a microscope,” and all that.
Now, it’s an onboarding tool for new people. The number one thing I hear of people managing salespeople is how do we attract and keep top talent? They’re responsible for it. During the pandemic, they weren’t seeing them in person at annual meetings and this repository map became a way for the team to feel seen and heard. I wanted your insights on that because when we’re kids, we jump in the pool and we say, “Watch me jump in the water, mom or dad.” We want to be seen and heard as kids and validated. That doesn’t go away when we’re in the business world.

Own It: When you feel stressed out, it’s because you don’t have a plan. A plan doesn’t have to be that complicated.
If anything, you need more because it’s such a beat down. What we’ve done is we’ve replaced the relationships we used to have where you would know what house to go to in the neighborhood because all the bikes were stacked out. We’ve got to where I don’t have any friends. I have contacts. I have 4,000 contacts on LinkedIn. People are constantly sending me notes, “Do you know this guy?” I’m like, “I don’t even know how I met that guy.” People send me a request and I stopped accepting requests on LinkedIn for a while.
I would say, “If you want to know me, my phone number or email is right there on my LinkedIn page.” I put it right there. Call me if you want to talk. I don’t need more people on my LinkedIn page. What it did is it gave you this false sense of friendship. There’s a cool song out right now called Pictures of Mountains. It’s beautiful. It talks about no one’s heart ever skipped a beat by looking at pictures of mountains. It says, “I sit outside this restaurant reading reviews of what’s going on inside.” It tells about how we’ve lost connection with the world. It’s poignant for now.
Getting back to being in the moment and not so overwhelmed that it paralyzes us is what I heard from that. Let’s talk about your book. Congratulations, first of all. I know how much work goes into it. You’re obviously already envisioning what it’s going to look like on a shelf and would you pick up a book like that? That’s a tip right there for everybody. Reverse engineer, whatever you’re working on, and then what would it look like? What section of the bookstore is it in? Can I visualize myself speaking at Barnes & Noble? Who would show up? What would I talk about? What’s the problem I’m solving?
We all know what happens when there’s a lack of personal accountability and then going back to managing people. Many people in sales are micromanaged a little bit with CRMs and they all hate filling them out. We need to know how many calls you’re making a day. You need to be accountable. We somehow focus more on the number of calls instead of the quality of the relationships and how close we are to getting a sale. I’d love to hear your thoughts on that.
[bctt tweet=”The longer you wait to take the first step towards your dream, the lower the chances you’ll ever achieve it. ” username=”John_Livesay”]
In that sentence right there, I see so many things that are in that book because the only people who get micromanaged are the people who aren’t doing their job. If I’m rocking it, if I’m a superstar, they don’t even care what I’m doing. They don’t care when I come to work or when I go. The only people who get, “How many calls did you make?” It’s because your numbers are bad. That’s why we’re asking that question. People are so unaware of accountability at the very beginning.
We think like, “Everything’s going on. I take care of my stuff. You take care of your stuff and everything’s fine.” They’re constantly complaining about how the world is not delivering on what they expected or they’re not getting this or that. When some level of accountability comes up into their picture, they’re so quick to dismiss it. If you and I are meeting for lunch and you show up late, you go, “Traffic was horrible. Isn’t traffic always horrible?”
You could have come here 20 minutes early and sat in the parking lot and read your emails. We have a computer on our phone. There’s no reason we can’t be somewhere and still be productive. We look at ways and go, “It’s seventeen minutes to that restaurant, no problem. I’ll do one more email.” All of a sudden, there’s a traffic jam and now you’re late. When the first time they become aware of accountability, whether this is you personally, or you at work or whatever environment you’re in, you blame, then you make excuses or you say, “I can’t,” or at the last part, you wait and hope.
All those four things, you’re a victim. You’re not in control. “I tried that, but this guy was a bad boss. I didn’t get that job. I didn’t get promoted.” If you are a rockstar and you had a bad boss, they’d fire him and keep you. The fact is we want to blame and make excuses and say, “I wasn’t growing my business at the clip that we’re supposed to grow for years.” I’d say, “I’m not good at sales,” but I wouldn’t do anything about it.

Own It: Pressure’s good pressure makes us push to be our best. It makes us creative. It makes us see things beyond where we are today.
I would say, “I’m never really good at sales.” Why don’t you get some sales training? I signed up and paid an awful lot of money to Frank Gustafson in the Fort Worth area. I met with him every week and learned the Sandler philosophies of sales to not only clean up a lot of my head trash, which was keeping me from making sales calls in the first place. My close rate went from 10% to over 90%. It’s because I got sales training and got my head around why I was doing it. Now, it’s amazing.
There’s no reason you can’t do anything. When you keep putting the blame as to why you’re a victim, everyone has power over you, the government, your spouse, your family and the world. When you go, “This is horrible. I hate it.” You acknowledge reality. You embrace the suck and go, “This is going to be a long road, but I’m going to do it.” You make a plan and get it done. Now, you’re the victor over it. It may still take a long time, but you can still control it. If the problem belongs to you, you have the ability to solve it. If the problem belongs to somebody else, you’re a victim. I don’t want to be a victim. I want to solve my problems.
It’s a great perspective on it. It’s that whole premise of, “Is this something I can control?” Live events are canceled. I can’t control that right now. It may be coming back a little bit, but then getting canceled again and all that back and forth. I wanted your opinion on this. The thing that helps me bounce back up, be resilient, which is a key that CEOs need. They need to inspire their team to be resilient is doing what you said. Is this something I can control or is it not?
The awareness that things are not always linear. When I realized that, it helped me. I’m like, “We’re all going to get vaccinated. Everything will go back to normal.” Then it goes, “There’s another variant.” This event got canceled and you thought it was going to be a comeback. It’s a setback. That could be a metaphor for anything. “I fixed this problem. Why isn’t this happening yet?” If you aren’t willing to roll with what’s coming and not realize everything is linear, I think that manages your expectations a little bit.
[bctt tweet=”It may still take a long time, but you can still control it. If the problem belongs to you, you can solve it. ” username=”John_Livesay”]
My mom told me when I was a kid that there are two things you shouldn’t worry about, things you can control and things you can’t control. The reality is a lot less is under control than you think there are. I say, “Business isn’t good, I’m going to go get sales training.” I get sales training. Now I’m a great salesperson. If also the market is tanking and nobody’s buying that stuff anymore, all your great sales training still doesn’t fix the problem if you’re in the same market, selling the same stuff that nobody wants to buy.
I control another aspect. I’ll go to another market or launch a new product. There’s a lot that’s out of your control. You need to be resilient. The CEOs that I have had the most respect for in watching how they have lived their lives and run their business, they’re resilient. They’re not all the best at what they do. They’re not the most brilliant or whatever, but they’re resilient and decisive. They are willing to make decisions, not always the right ones, but they make them and own them. They’re resilient. When something goes wrong, they bounce back and they don’t give up. That’s a huge part.
If someone wants to explore, I am guessing you have to be a CEO in the Dallas area to be part of your forum, correct?
Yes. There are other groups across the country that deal with Renaissance Executive Forums. I focus here in the DFW area.
Obviously, anybody can buy the book?
Yeah.
Any last thought or a quote you want to leave us with, Robert?
[bctt tweet=”There are things you can control and things you can’t control. And the reality is a lot less is under control than you think there are. ” username=”John_Livesay”]
I had a conversation with someone who was stressing out and I reminded him that the difference between pressure and stress is knowledge. When you feel stressed out, it’s because you don’t have a plan and a plan doesn’t have to be that complicated. Sometimes it’s the first step. When you are stressed, it’s like, “Everything’s out of control. What am I going to do? I don’t know what to do.” You then come up with a plan and then you have pressure. Pressure’s good. Pressure makes us push to be our best. It makes us creative. It makes us see things beyond where we are now.
When you feel stressed and overwhelmed, stop. Get some knowledge and let that motivate you to be your best. Sometimes that comes through research, learning and reading, but in our world, it comes through being a part of a group or of other business owners that we lead. I think that’s where great group learning occurs. You end up getting more questions about the things you hadn’t thought about before you make a bad decision.
It’s a great way to end. It’s great information and a distinction between pressure and stress. Thanks, Robert.
It’s my pleasure.
Important Links
- Robert Hunt
- Rob Angel – Previous episode
- Game Changer
- Kevin Harrington – Previous episode
- Better Selling Through Storytelling Method Online Course
Wanna Host Your Own Podcast?
Click here to see how my friends at Podetize can help
Purchase John’s new book
John Livesay, The Pitch Whisperer
Share The Show
Did you enjoy the show? I’d love it if you subscribed today and left us a 5-star review!
- Click this link
- Click on the ‘Subscribe’ button below the artwork
- Go to the ‘Ratings and Reviews’ section
- Click on ‘Write a Review’
Love the show? Subscribe, rate, review, and share!
Join The Successful Pitch community today:
- JohnLivesay.com
- John Livesay Facebook
- John Livesay Twitter
- John Livesay LinkedIn
- John Livesay YouTube
