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Total Acuity With Shlomi Ron

Posted by John Livesay in podcast | 0 comments

01.09.21

TSP Shlomi Ron | Visual Storytelling

 

Have you ever seen an ad campaign that just grips you right from the start and won’t let go? It touches on your emotions and it makes you feel special and you relate to the product. It’s almost as if the product isn’t trying to sell to you but instead it’s telling a story. This is what the CEO of Visual Storytelling Institute and author of the book Total Acuity, Shlomi Ron does for a living. Join your host, John Livesay, as he sits down with Shlomi Ron to talk about how he takes full advantage of visual storytelling in order to market a product. Learn how Shlomi’s clients make more sales by making the customer the main character of the story.

Listen to the podcast here

 

Total Acuity With Shlomi Ron

Our guest is Shlomi Ron who’s the Founder of the Visual Storytelling Institute and the author of Total Acuity. We talk about how important it is to place your customer at the heart of a story and that when you hit people’s emotions, it allows them to see themselves in the story. When your brand story becomes a customer story then you’ve hit the secret sauce. Enjoy the episode.

Our guest is Shlomi Ron who’s the CEO of the Visual Storytelling Institute that’s based in Miami, Florida. He helps brands connect better with their audiences through visual storytelling, consulting, training, production and thought leadership. He’s also the author of Total Acuity. Over the years, he’s worked in various digital marketing roles on the agency and brand side with Fortune 100 and 500 companies like IBM, Nokia and American Express.

He was also nourishing his side passion for visual stories because he has a huge interest that we both share in classic Italian cinema and video art. He kept wondering, “How can businesses rise above this growing information overload and break through the clutter?” He has created the Visual Storytelling Institute, which is primarily a think tank that brings the gospel of visual storytelling from the world of art into marketing. Welcome to the show.

Thank you, John, for a nice introduction.

I am such a fan of your work and some of these great quotes about the magic that happens the moment your brand story mirrors your customer’s personal story. The alliteration of the three M’s, Magic, Moment and Mirror. I’m always talking about how important it is to tell a story that people see themselves in and then they want to go on the journey with you so you’re not a pushy salesperson. Before we get into all your expertise with storytelling, visuals and the combination of them, can you take us back to your own story of origin? You can go back to childhood. Did someone give you a camera and you were hooked? Did you say, “This is for me.” How did you start your journey? Was it your parents?

I grew up in Tel Aviv by the beach, fun Mediterranean climate and great food. I’ve been interested in advertising and marketing. I’ve worked for a few publications, newspapers, agencies in Israel and then the internet started. I needed to get the proper training. I started grad school at the University of Florida in the communications department. I got myself into my first startup and helping the largest Israeli newspaper get their paper online, which was a novelty back then. Since then, I have spent many years of digital marketing experience in Corporate America with major brands like Nokia, American Express and others.

Throughout my journey, I was always fascinated by visual stories. I’m a great believer that in this day and age, sometimes you need to put different cultural lenses and see the world differently. I chose to do it by taking the town language classes for fun every Saturday. It happened when I lived in New York then in San Diego and back in New York. It was my fun experience on Saturday. I did this for a few years.

[bctt tweet=”Place your customer at the heart of the story.” username=”John_Livesay”]

As I moved up the levels with digital textbooks and start watching these black and white films in the ‘40s and ‘50s, that pushed me to Italian classic cinema. I started my own, CafePellicola.com. I would write film reviews around festivals. That was a lot of fun. The other aspect of my interest in digital stories was video art. My father-in-law is Buky Schwartz, one of the early pioneers of video art. He started in the mid-‘70s. His video installations are collected in major museums like Guggenheim, Whitney and the Smithsonian. Since then, we’ve been managing his estate working with different galleries and museums to preserve his legacy.

What a story that is. It’s in your genes and now you’re continuing the legacy, which is the ultimate impact of a story in your life.

When you think about it, classic Italian cinema and video arts are two different ways of telling a story visually in different artistic expressions. That’s what got me interested. I had another experience working on a serious decision, it’s a research advisory firm that got acquired by Forrester. Every year, they have this annual summit. I was responsible for the digital strategy. We did something peculiar there. We mounted this giant interactive social media wall that I was curating and the effect it had on people, almost like a digital altar experience, made me realize there’s something going on with visuals that you need to pay attention to. That is another trigger. It’s what we call an inciting incident in my story. That spiked it a little bit. Years ago, when I moved to Miami, I felt like I paid my corporate dues and I wanted to do something on my own. I connected my interest in visual stories with marketing and started the Visual Storytelling Institute.

You have a wonderful little formula that the story with the visuals leads to the emotion which leads to the experience that creates those wow moments that people see themselves mirrored in it. Do you have a story of a client you did with this whole journey from story to visual to the emotion and the experience that you could share with us?

Yes. To preface what I do is I operate in three areas and one is training. I developed my Visual Storytelling training framework. I also teach in the business school at the University of Miami Brand Storytelling course. I do consulting, which could be on the brand strategy side or clients looking for the high polish visual storytelling experience like a presentation or animated video and so forth. The last part is thought leadership like yourself, spreading the gospel of visual storytelling to the audience through my podcast, book, webinars, blog and other formats.

To answer your question, I had a client, Cable & Wireless, for example. It’s a major telecom carrier like Verizon that operates in the Caribbean and South America. The VP of customers and the CEO of the company along with the customer experience leadership wanted to bring to life their business strategy vision for the following year. They needed our help in creating a wow effect presentation. I had a collaboration with a production studio in Colombia for many years. We created this visual storytelling presentation that positions their CEO as a captain of a cruise ship that’s hopping from island to island, conquering different challenges and their plans on how to remedy that in the following year.

TSP Shlomi Ron | Visual Storytelling

Visual Storytelling: One reason that 70% of startups fail is because they don’t have a vetted story.

 

We used a group of amazingly talented illustrators that could create this original work from scratch including characters that looks like the presenters on the stage. It was another emotional affinity with the audience. It was super successful. That’s an example of one client that was focused on the consulting part. There are other clients that are looking to train their teams and get them to the next level. In this case, I used my visual story framework, which is a three-phase framework that I go through them.

The problem you’re solving is huge. Statistics and researches show that 70% of startups are failing because there’s no need in the marketplace and they don’t have a vetted story. First of all, let’s describe for people how do you decide or define what a vetted story is so that you can break through the clutter, which is what stories are doing. It’s bypassing all the logical analytical stuff and going to the emotional center. You probably agree with me that people buy emotionally and then back it up with logic.

Exactly. People get all the galore of startups. I don’t think everybody has an exit strategy the next day. Thirty percent of them, according to CB Insights, are failing. The reason for that is they got maybe a bunch of engineers, a founding team that fell in love with their widget. They went to market without varying and making sure that the solution to bring it to the market is a must-have and not a nice to have. What I do in my training especially in the first phase which is story making, the goal is to create your brand narrative statement. We go through a thorough validation process that can dig deeper into what your customer wants or the hero of your story because the customer is positioned as the hero of your story. You need to get into this character deeply. Pick any product, John, that we can use for this example.

Let’s pick lawyers that defend people who have been arrested for drunk driving. That’s a product. They have to figure out a way to stand out against all that clutter.

If I had a client base who’s a lawyer that needs to sell the products and services, they have to realize that what happens here is an interesting dance. Your client or potential prospect comes already with a brand narrative about a story they tell themselves about lawyers. This narrative is comprised of a whole bag of past experiences they carry. Those past experiences are individual stories that either they experience directly or they inherit through a third-party through the news or a friend.

Over time, all these little stories accumulated into a narrative and that narrative about their stand about that law firm services could be either good, neutral or bad. Your job as the law firm’s marketing director is to rewrite that narrative to align with the narrative that the law firm is trying to communicate. The magic happens when you are able to tell a story that can address both what the law firm wants and what your customer wants. That sweet spot that overlaps, I call it the total eclipse area.

[bctt tweet=”Get the brand story to become the customer’s story.” username=”John_Livesay”]

The customer can see themselves mirrored in the message of the brand and that’s where the magic happens. At that point, when your customer can see themselves in your story, your story starts becoming a brand story and becomes their story. That’s the genius of it. If you present a customer story that shows the drinking problem that a lawyer was able to solve and you tell it in a storytelling format, it doesn’t feel salesy. The most important thing is to get rid of all the patterns of the advertising component. You need to tell it as if you’re telling a Netflix short film. It’s neat to feel like you’re tailoring it to your best-trusted friend. That’s the level of communication it needs to be.

Once you communicate a well-thought-out story, in it are meaningful details. That goes back to the title of my book, Total Acuity, the importance of the meaningful details in your story. They’re going to trigger that emotional effects and empathy with your audience because they already lived that experience. Those details you’re talking about happened in their lives or means a lot to them. You can elevate all this to them and then they can say, “You’re talking about my life. This is me you’re talking about.” It then becomes powerful.

What I get you saying is the details paint the picture and the exposition and then you dig deep into the emotions. In the case of being arrested for drunk driving, there’s a lot of stress, shame and guilt. The more you can describe those details then it’s no longer, “We’re pitching you why our law firm is better than another one.” It’s more about, “We understand your pain. We know you.” As opposed to pushing out a bunch of facts and figures about how long you’ve been in business or something like that, that people may not connect to or even realize why that matters to them. “What makes us unique is we understand you better than anyone else,” as opposed to, “We’ve been in business longer than anyone else.” That’s a big shift for most people when they’re thinking of what makes us unique.

You also talked about an origin story, a point of view story and a higher purpose story. Let’s stay in the same genre of an example. There’s an origin story of the founder of the firm and what made them get into this specific niche. The point of view story is what I call the case story, which is where you’re showing that you understand someone’s experience. What I love about what you have here is the higher-purpose story. This is when we tug at the heartstrings and say, “You’re not just another client to us. We want to help you with more than a transactional experience.”

I have a perfect example of this. If you think about the Dove Sketches commercial from 2013, it was the police illustrator that took the profiles of the women. The genius of this commercial or visual story I call it is because there was no product mentioned or anything. The Ogilvy Toronto team did an amazing job researching before they did it. They found that 98% of the target audience for this product had low self-esteem. Meaning, only 2% thought they’re looking great. They came up with this whole story but the big message out of it was that you’re much more beautiful than you think you are. This is a high-purpose message to bring in this context and a lot of people were able to relate to it, “Maybe I’m too hard on me.”

There was no brand mentioned. It’s all only focusing on that high-end, high-purpose message. Before they did their research with focus groups, they found out that this is the most dominant pattern they came across and they use that in that story and that’s why it worked not only in terms of exposure but also in terms of doubling their sales in the following year. This is a classic example I always use in my programs.

TSP Shlomi Ron | Visual Storytelling

Visual Storytelling: Sometimes you’re sitting on a gold mine by just the fact that you are creating original content.

 

I’ve seen that amazing campaign where the women are looking in the mirror and they’re not pushing the product of Dove at all but more about self-esteem, love yourself at any size and age. You emotionally connect to the brand in that way. Let’s take a little deep dive in here about Total Acuity. It’s filled with tales of marketing morals to help you create richer visual brand stories. You talked a little bit about how important it is to have meaningful details and get people to see themselves in there. The thing I want to ask you about is you have actionable lessons from the stories. Can you pick one of the lessons from a story that we could learn about and get us incentivized to want to do a deeper dive into the book?

A little background about this book, I chose a different approach from the typical business book that has interviews with the experts and tons of stats. What I tried to do is walk the walk of the original storytelling. The format of this book is a collection of short stories and personal stories that happened to me in real life. Anybody can relate to them. Every short story had a clear visual storytelling principle. It was supported by a photo and a visual. It’s digestible and easy to read. If you look at the book cover, it’s following the tradition of the medieval illuminated scripts that are known and famed for their attention to detail. That’s another aspect to complete the theme of the Total Acuity, the importance of details.

You got the foreword written by the head of Brand Studio at Microsoft. That’s great social proof. A big company like Microsoft using and endorsing this mindset certainly says a lot about the importance of what you’re doing.

I appreciate that. The origin of this book came from my weekly newsletter where I would share stories and things that happened to me with the connecting the principal. Over time, I accumulated lots of stories like that. I figured, “Why not create a book out of it?” That’s how it came about. Also, the lesson here for the readers is sometimes you’re sitting on a goldmine by the fact that you are creating original content. If you can repackage it in a new format, you can create a whole different audience for it.

The takeaway here is repurposing your content allows you to reach a different audience who prefers to consume content in a different format. Within the book, you have these actionable things that people can do. Is crafting the story one of the takeaways?

It’s a variety of things, things that you want to pay attention to, dialogues with different characters on mundane things. “I had to replicate my key for my house.” I’m telling that story. It’s mundane and ordinary stories that anybody can relate to but each one has this trigger that you can apply to the marketing company.

[bctt tweet=”In marketing, your customer is the hero of the story.” username=”John_Livesay”]

One of your latest blogs that is important to take a look at is the importance of regional marketing and dialing into the local nuances. For example, even within the state of California, different lifestyles, types of personalities, even attire between Northern and Southern California. Your company may not have a huge budget to adapt a campaign and be running the same radio campaign across the whole state. Is there anything you would recommend that they maybe do tweak?

In this particular podcast with the Regional Marketing Director of Alshaya Group based in Dubai, they are bringing major brands into different markets in the Middle East. They needed to adapt the brand positioning at each market because each market has its own sensibilities. It makes sense if you’re a global company with multiple markets that are completely different from each other. The golden rule still stands here. You got to do your own research about that particular community and understand what is going to surface up to the top as the main dominant trends.

In terms of concerns, doubts and culture, there’s more you need to take into account. Once you have that screening done, you can take your brand that has a global message and then find how you can adapt it to the new market while factoring in all the different things that you’ve heard from your research. It then becomes easier to comprehend. Sometimes you could have conflicting messages. In one market, you’re not allowed to say this or the other. You need to do your research and find out the differences so you’re not going to burn any brand equity by not considering these aspects.

A quick recap of all the different ways people can work with you, you’ve got your wonderful book, Total Acuity. You’ve got a course on visual storytelling. They can listen to your podcast, which is Visual Storytelling Today. The website is VisualStoryTell.com. The consulting is where you come in and do a deep dive with companies on how do we get your visuals to tell a story that matches the overall brand and make those visuals unique.

The speaking engagement is another fun part of my practice. I enjoy speaking about these and educating a new generation of marketers and mentoring them.

Especially when you’re speaking, you have all those fun visuals to show.

TSP Shlomi Ron | Visual Storytelling

Visual Storytelling: The magic happens when you are able to tell a story that can address both what the client wants and what your customer wants. It’s called sweet spot the total eclipse.

 

I also show my original visuals that I had created. Now, we have such friendly visualization tools that anybody can pick up like Canva and others. There’s no reason why you shouldn’t try things yourself. There’s more authenticity value if you create your original work versus outsourcing it to something that looks super polished and impersonal. Here’s a simple example. I started using the Notes app on my iPad to do some simple sketching, colors, text, all with the stylists. I use that sometimes as real content to communicate principles. It’s me creating this. It’s not a graphic designer. It’s not high-end artists. Sometimes the personal voice that you can communicate through your creations has a much more powerful authenticity and humanity to it.

Going back to the law firm example, oftentimes we see sketches of people in a courtroom because they can’t take their picture. Giving people a sense of an illustration of what the experience might be if they’ve never been to court before can also pull them in a little bit going, “I’ve seen some of this on TV. Here’s their version of it.” Even maybe positioning yourself as the Sherpa for the clients.

It’s personalizing the experience. It also has an artistic value. To me, it looks like original work.

Any last thoughts you want to leave us with Shlomi?

When you think about your visual storytelling strategy, always do your homework first and the proper research. You’re a storytelling curator so you need to know how to craft your characters especially your hero, your customer. Get to know them and live in their world. Once you have that, start using a strong brand narrative that you vetted with the audience. There is confusion a lot in the market between the narrative and the story. The narrative is a short statement that spells out your brand promise and why people should care in the first place. It works like a GPS to guide all your supporting stories that you are going to communicate and to bring to life your brand narrative in essence.

Focus on stories that make sense to the specific platform you’re publishing, Facebook versus the webinar. Also, to your buyer persona but also the stage in the buyer’s journey. There are different stories at the top of the funnel on the first touch versus the mid-funnel. These are few basic tips that you might want to think about when you’re creating your visual storytelling strategy. If you have any other questions, feel free to reach out at [email protected]. I’m also on LinkedIn. I’ll be more than happy to chat.

You’ve got many gems here and it generates one last question, which is different stories depending on where you are in the funnel. If you’re starting your story with some humor, let’s say a commercial or an ad to pull people in, I would think that person would expect that to be part of the culture, the conversation and the visuals so that it’s all one cohesive vibe. Otherwise, it seems like a big disconnect if you don’t have consistency across all of the messaging.

Part of the exercise is when you are reaching what I call the second phase in my framework story visualizing where you are developing your content strategy. You also want to think about what are the themes. What is the brand voice that you want to communicate to the outside world? That goes back to your comment about humor and about this type of vibe that people should feel. When you think about Nike or GoPro, for example, these are brands that no matter where you see their stories, you know this is them. It’s a recognizable experience. That type of overall content theme, you want to also instigate into your strategy.

Thanks. The book is Total Acuity. Visual Storytelling Institute, be sure to check it out and learn how to enhance your stories with visuals.

Thank you, John. It’s been great.

 

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David Stewart: Looking Towards Success And Beyond Age

Posted by John Livesay in podcast | 0 comments

25.08.21

TSP David Stewart | Beyond Age

 

Both success and challenges will come to you regardless if you are a young student or a businessman on the verge of retirement. In that case, there’s no excuse for one not to look beyond age and embrace a learner’s mindset. Business consultant David Stewart joins John Livesay to share his inspiring journey of working with different companies for improvement and growth. He talks about his most interesting stories and takeaways when helping others build their teams, create a diverse community, and embrace stress as a springboard toward the next level. David also explains how his engineering education and career as a professional photographer allowed him to connect well with people in a precise way. By understanding others no matter their generation, he eventually found himself starting the publication Ageist.

Listen to the podcast here

 

David Stewart: Looking Towards Success And Beyond Age

David Stewart is our guest. He is all about breaking down boundaries. After a certain age, a lot of people think, “I’m too old to learn something new.” He said, “Hard is not impossible,” and his whole philosophy is, “I want a bigger box.” Find out what he means. Enjoy the episode.

Our guest is David Stewart, who is the Founder and face of AGEIST. He is a passionate champion of the modern 50-plus lifestyle and the leading authority on the mindset and aspirations that drive this influential demographic. As the go-to reference on people in our age group, he frequently shares his expertise and insights with major publications, including The Wall Street Journal, The Times of London, CNN and more. He has consulted for a wide range of Fortune 500 brands and businesses. He was the keynote speaker at The Global Wellness Summit in Singapore in October 2019. Before he launched AGEIST, David was an award-winning photographer specializing in portraits of people that combined his engineer’s precision with a refined design and visual aesthetic. David, welcome to the show.

It’s great to be here, John.

There is so much there. I want to ask you questions about how did you come up with the name of this online publication and how did you get into photography. I’m going to let you take us back to your own story of origin. You can go back to childhood when you got your first camera. You can start the story wherever you want, but I’m always looking for how a passion that became a profession happened, as well as maybe some lessons that your parents passed on to you that have influenced your story.

The thread that goes through my life story is I want a bigger box essentially. The box was always too small. When I was a kid, my grandfather was into photography and I was given a camera, those polaroid Swinger cameras. Before that had a Brownie camera. I was young like five or something. My entire life, I love cameras and photography. I grew up in this small town in upstate New York, a lovely, idyllic place, and I never fit in. I felt like a one of one. I felt like I was from Mars or something. My parents love them to death, but my dad would say like, “You are not very smart essentially.” I was super curious. I was always into discovery. It often involved disassembling things that often he did not want to be disassembled. I was labeled as being not very smart.

My mom is all about being average. Mom loves average because she came out of depression. It was all about to keep it even, be like the neighbors, don’t stand out. A few years ago, John, I was going through some stuff and I saw standardized tests of mine when I was a kid. They are all like 99 percentile. If you had a kid like that now, you would do something different than what has handled me. In high school, I learned to be quiet because I realized anything I said, I was going to be ridiculed and teased for the kind of clothes I wore, the music I listened to. It’s this farm town in upstate New York. They are nice people but I was out of the box.

What happens is I don’t do that. I do great on standardized tests but in high school, my grades are not that good because I shut down. Anytime I opened my mouth and share anything, I’m going to get beat up so I don’t do that. The guidance counselor said to me, “We think you should go to technical school. Go to a two-year college because we don’t think you can handle it.“ I was like, “Let me show you.” I did the hardest thing I can. I went to engineering school for two years. I was on the Dean’s List. Going to engineering school, for anyone who doesn’t know, it’s like joining the Marines. It’s still the hardest thing I have ever done. It’s so demanding. They are not like the PC kind. They are always yelling at you like, “Sir, you should re-evaluate your career alternatives because this is not for you.” It was intense but after a couple of years, I realized the box was too small. I didn’t want to be an engineer because it was too focused. I wanted to learn more. I get a degree in Political Science from Boston University. Because I had a background in Engineering, which was full-on intense. Liberal arts school was nothing.

[bctt tweet=”I want a bigger box.” username=”John_Livesay”]

At the same time, I got a job. I worked at Fiorucci. At night, I went to photography school. I started studying photography. When I was 22, I graduated from school. I have a little temp job. As only a 22-year-old can do, I declared myself a photographer. I say it, therefore, I am. It worked out. My first ad in Vogue was at 24 and then by 26, I was living in Paris. I was working for the magazines. I moved back to New York, which was hard. All these other places you have lived, but if it’s New York, you have to start again. I was doing that thing and then I started doing advertising. I was doing pretty well. Then I moved back to Paris when I was about 40. I was commuting to Paris, New York, LA, Tokyo doing a lot of advertising, then I got sick.

What happened was when I was 49, I developed this weird auto-immune thing. I spent the better part of a year in a hospital as a science experiment. That caused some re-evaluation of the lifestyle I was living. There were consequences to that. I dialed that back a lot. I moved to Los Angeles and kept doing advertising. The way it works in advertising photography, your job is to carry out a vision that someone has created for you. I would go in and say, “This is great. We can do the light. We could do casting like this. This is the vibe but are we targeting the right people here? Is this the right message that we want to put out?” They would look at me and they would say, “You are thinking too much.”

It would be like asking the model in a fashion shoot if she likes the clothes. It’s like, “That is not your job. Stay in your lane.”

It was like, “You are here to take the picture.” I needed a bigger box so I started AGEIST when I was 56. AGEIST began as everything in my life begins, as a curiosity. It was an investigation. I thought people like you and I were living in this vital, vivid, forward-leaning way. Everything I see about myself and my age cohort out in the media is this medicalized and infantilized like, “Grab your bag of meds. You are not going to make it out the door.” I didn’t know anybody like that.

All the pharma and the ARP and I thought, “This is bananas. I’m not scared. I feel strong. What all is this about?” We did a lot of investigation on that and then we started publishing this little newsletter to 50 of our friends, with the grand global ambition of them remaining our friends. We started this thing and what we are is a branding consultancy with a media arm. The media arm is what everybody sees. We love our community. We love our social. We publish like demons. We have a super high bar with who we profile, the visuals and how it looks. We keep it smart and challenging. Because we have the social and this publishing, we are a consultancy. We are best in class because we have a minute-to-minute interaction with this cohort that everybody wants to know about and they are not very good at speaking.

In the consultancy, we do some large research like quant analysis and qual stuff. We produce content for a big sneaker company and a big car company. We help them with their messaging. We help them to understand our people and then connect the dots to whatever their brand values are. Because we are of the age that we are and a lot of their creatives are awesome people, they are so smart and clever, but they can’t time travel twenty years into the future. It’s impossible and asking them to do it is unfair.

TSP David Stewart | Beyond Age

Beyond Age: It would take 10 years to really learn how to use a camera and learn the technology and another 10 years to develop a point of view.

 

When we were twenty and somebody said they were 40, I can’t even fathom what that is. Let alone 60. I don’t know what your psychographics are in any way, shape or form, and that 60 now is different than it was even many years ago. What you are doing is allowing brands to realize that there is a lot of disposable income in 50-plus people. If they don’t see themselves in the stories that are being created by the brands, they tune out, whether it’s a luxury car, a cruise ship line or whatever else you might be trying to sell. You bridge that gap between what today’s affluent, healthy, 50-plus people are doing and figure out a way for brands to connect with them emotionally where they are. The people who are working for those brands are not that age for the most part.

It’s almost impossible for them to get inside that person’s head. Focus groups aren’t going to do it. Because you’re doing AGEIST, you are hearing firsthand what people’s motivations are, challenges, what lights them up now, why they want to make a difference, whatever is going on. That is unprecedented in a lot of ways because if the old way of doing it is to get a corporate job, stay there for 30-plus years, get the gold watch, retire and then maybe golf and travel. That is about as detailed as it ever got. Nobody had a model of people staying relevant. Every once in a while, you’ll read about David Gary is 92 and too old to retire. There are a few outliers like you were as a child, the Picassos of the world. I feel that people who are creative are the ones that stay curious and still produce content that keeps them young, relevant and vibrant.

It’s the people who, “If I’m not doing this, if I’m an accountant or whatever it is, and that stops, I don’t know who I am anymore,” where they lose a sense of self. Yet you are able to say there is a whole group of people that are creative, staying creative and connecting all those dots. You mentioned being young in your twenties and breaking into all these competitive industries, advertising, Paris. What was it you had? Was it your tech skills as an engineer that made you be able to shoot? Back in those days, because I remember taking a photojournalism class, it was still in the dark light room with a lab. Nobody was shooting in raw back then. There was no digital and yet you always need some technical expertise for the right lighting. Do you think you had an eye that other people didn’t, that your pictures popped? It’s like a model, you show your portfolio and you either get the gig or you don’t. You are competing against the Bruce Webers of the world and Michael Croft. There are a lot of well-known fashion photographers. What do you think it is that you brought to the table at such a young age that made people give you a shot?

Back then, it was transparency films. It wasn’t even negative films. The table stake is you have to be able to come out of whatever the assignment is with something usable. That required a certain level of technical expertise. As you said, nobody was shooting in raw. There wasn’t even an autofocus camera. The exposure, the color and all of that stuff, you have to be able to do that. There was a certain moat around that, which was good for us back then, which evaporated with digital. That was the beginning. I’m pretty good with that stuff like chemistry, optical camera stuff. I was able to have some points of view. It’s very difficult to have a developed point of view at 24.

Certain photographers like Annie Leibovitz and Bruce Weber, those people are known for a look. You probably didn’t have a look developed, but you were able to capture ads. You are working under pressure because if the things are out of film or something is out of focus, it’s a lot of do-overs.

Because of my engineering background, I have a good understanding of light refraction, light reflection, how things happen on people’s skin, how shadows fall, what kind of light. Those were easy for me. It was layered on top of that point of view. Back then we used to say, “It would take ten years to learn how to use a camera and learn the technology and another ten years to develop a point of view.” There weren’t any top-level photographers under 40 back then because the technical stuff took a while to get good at that. Maybe they thought I was cute or something. I got to say in that world, it counts.

[bctt tweet=”Keep learning at every age.” username=”John_Livesay”]

If you are an architect, an interior designer, a photographer, a stylist, you have to look like you stepped out of the pages of the magazine. Even as a salesperson selling advertising for Condé Nast, there was a certain level of expectation that your appearance would match the brand in some way. The line when I was selling advertising for W was “Everybody puts on clothes, but not everybody gets dressed. The people who read W get dressed.” Even if it’s the same look every day, whether it’s the black sweater of Steve Jobs, the hoodie with the startups, it’s an intentional statement. That people realize your talents alone is not enough. This is true in everything. People want to work with people that they like, trust, get along with, aren’t divas and dependable.

All of that at a young age is sometimes difficult, but if you are hungry enough, then you stand up. Here is where I think your story has an interesting twist. Many people would think, “I’ve made it, I’m in Paris and I’m this. Now I moved to New York and I got to start over? Forget it.” Ego would kick in so much. Yet you get in with the ultimate in-crowd that Andy Warhol interview days. That is the ultimate pinnacle of creativity. I have taken a tour of the museum in Pittsburgh. It’s so prolific like a Picasso of creativity and everybody wanting to be in that Studio-54 vibe. Even people who were born way after that still want to hear about what is that lifelike. You from a small town were able to figure out a way to get behind that line of not the red curtain, but they have those things where you can’t get past the VIP ropes. They opened the rope for you and said, ”You are one of us.”

As you said, I was from this little farm town. I had a very high level of naivete. Going into interviews and meeting these people was like, “Okay, whatever.” It’s like, “You there with funny white hair.” “Okay, what do you want me to do?” I remember I had a meeting with the art director of French Vogue and we were talking. I have no idea what the consequences of that could be. He was like, “I just liked him. He was a cool guy.” We were talking about pictures, whatever.

You are comfortable in your own skin. I would say that would be the big takeaway because a lot of people, especially when the stakes get high, they get uncomfortable. They get all in their head worrying about if they are likable or enough. I don’t think you’ve had any of that going on. You weren’t attached to the outcomes is what I’m hearing.

Pretty much. These people were highly sophisticated. They were at the pinnacle of defining style and fashion at that point. I’m a kid from a farm town in upstate New York. There is so much that I don’t know. People would set up these meetings with me, “We need to meet this person.” I would come in as my normal bouncy self and be like, “How are you? Let’s do this thing. This will be fun.” There was no filter. I don’t care.

You were speaking at The Global Wellness Summit. That topic is very important. You had your own health challenges but people just assume that as we get older, it’s like a car, you got to replace some parts. It’s a lot of maintenance and things you took for granted that you now can’t. What was your talk about? What was your insight?

TSP David Stewart | Beyond Age

Beyond Age: Through a diverse ecosystem of different ideas and points of view, a more cultural breakdown is possible.

 

A lot of my appeal on stage is my physicality. I’m a spunky guy. I’m 62. I come in bouncing up on stage and it’s the same naivete. It’s like, “How’s everybody?” It’s 700 C-level people and government officials and stuff there. I’ll start talking and I say, “I’m 62.” The whole crowd is like, “You are 62? How did that happen?” I tell them, “This is how you do this.” I think that your analogy of the car is correct. There is more that we have to do to maintain ourselves. We have to be more conscious and direct. I don’t eat anything like I did when I was 25. I don’t exercise that way. That doesn’t mean that everything comes to a crashing halt at 50. Do you see the Twyla Tharp thing on PBS? Twyla is 82. She is totally, single-minded, creatively obsessed. This is what someone 82 can look like and do if they take care of themselves all the time.

Dancers constantly moving and keeping everything well-oiled. It completely gives you the car analogy there. Who has been some of your favorites that you have photographed? Do you have a story or two of some people that you photographed that were like, “That was an incredible shoot or I’m so proud of that picture?”

I used to do a lot of work for the New York Times magazine. They would hire me to do portraits. I love doing portraits because I find portraits to have much greater longevity than fashion. Fashion is, to an extent, disposable of the moment.

Bill Cunningham was in the street now, and then the next he will be somewhere else.

I love doing fashion because of the team. It’s super creative and collaborative. Doing that in Paris is like I will probably never be around that tight group of super-focused creative people again. Portraits, you have to quickly understand, John, that the whole mythology in the media that this is a bad, good, great, less good person is not the case. That bad people aren’t that bad. The good people are not that good. A lot of this is a story that is told out there to sell. Partially, in the media business, we do that but I get that.

One of my more memorable stories is with Mr. Mike Tyson. This starts when I’m in Northern California. I’m photographing David Blaine who became my friend. He is an interesting guy. I’m photographing him for the New York Times. My phone rings and it’s The Times. They said, “Can you go to Maui next week to photograph Mike Tyson?” I was like, “Didn’t he eat Evander Holyfield’s ear? Didn’t he just get out of prison?” I was like, “Can’t you give me some nice pretty movie star or something. Why do you always give me the psychopaths?” I talked to Blaine. I said, “Blaine, this thing is going on.” He’s like, “Don’t worry about it. Mike’s cool.”

[bctt tweet=”There’s more that we have to do to maintain ourselves. We have to be more conscious and more directive.” username=”John_Livesay”]

We have this conversation about Mike. He is friends with Michael Jackson and all these funny people. I said, “I will do it.” We go there. It’s Mike’s training. Before the training, he has an interview with FOX Sports. FOX being FOX, what they do is they send a female sportscaster and everybody had been warned. I’m not the interview media. I’m just the photographer so I’m watching all this. She gets right up in his face and she says, “The first question, why do you hate women?” He’s like, “Huh?” It doesn’t stop. She’s inches away from him. “Why did you rape that woman? Why do you hate women?” Mike handles this for few minutes then he snaps.

Mike has two very large, strong guys who pick him up by the arms and hold him because he would have killed her like she would have been dead. Mike is out of his mind. The next two days, I have watched this and I’m like, “Please, God help me.” I’m in my hotel room and you wait until you are summoned to the secret training facility. I get the call and I go to this secret training facility in the front lobby of this outdoor thing. It was filled with very large bleeding men in a state of semi-consciousness. There are about a dozen of them moaning and blood coming out. I look at a conference room where Mike has set up a ring and they’ve got a DJ in there. I watched Mike hit this huge guy with an uppercut so strong, it picks him up and shoots him across the ring, then the guy is out.

Mike continues to train and throws up in the ring. The trainer comes out and says, “Mike’s in a bad mood. I’ve never seen him do this.” I’m thinking, “Please.” Mike comes out. He got a phalanx of guys behind. Mike’s not that big like 5’10. He has a fairly high voice. He comes up to me so I go up. I showed him a Polaroid of what we’re doing. I said, “Mike, we’re doing cover for New York Times magazine. I’m here to photograph you. He’s like, “I got to get a haircut. Come on down to my condo.” I’m thinking, “Okay, let’s do that.” We go down and I met him in his condo. Mike still got his trunks on. Now it’s a big old film camera that I’ve got. I’m an arm’s length away from Mike. He starts running this line of shit on me. He starts with this like, “I’m so bad. I would eat babies. I’m like horrible. You can’t believe the horrible things that go on in my mind.”

This is going on for a while. I realized I have to do something. I need to radically change the dynamic here or I’m not going to get the picture I need. I remember David Blaine so I had this moment. I reached out and I slapped Mike Tyson and I say, “Mike, you aren’t so bad.” I know there are two outcomes here. I will be dead. Mike would kill me. I slapped him right across the arm. I whack him and I say, “You aren’t so bad, Mike.” He looks at me and smiles. He’s like, “You’re okay.” What he was doing was like, “I’m going to mess with the honky journalists.” We got along great and we had this wonderful conversation. Mike is a very unusual human being but I like him. It was memorable.

It also shows how much more is there to take a great portrait than just pushing a click on a camera. There is rapport, finding the right moment, shifting the tone if you have an image of what you want in your head, building trust, all of the things that good entrepreneurs have to do to build their business.

It’s very similar. You need a point of view and the point of view needs to be yours. It needs to be distinctive. This is something that I tell all the companies I work with. I say, “When I’m in your world, I cannot be confused. I’m in anyone else’s world. It needs to be exclusively your world.” If I’m in Nike world, if I drive under their site or some of their stuff, I know exactly where I am. For so many people, that’s hard for them, especially the founders and the CEOs. You want to attract those super fans. You want them to love you more and then they will attract other people.

TSP David Stewart | Beyond Age

Beyond Age: Let your good stresses help you adapt and grow.

 

The other thing that I hear so often around age is all companies aren’t interested in reaching to them, whether it’s through advertising or even having them work there. Yet, there is this growing awareness for the need for diversity, which to me includes people of different ages. Are you seeing people starting to open that up and broadening the definition of what diversity is beyond gender and color to include age or no?

It’s a very loaded difficult thing to do. Let’s talk workforce versus advertising marketing because they are different things. The thing about age is we all age. If we feel negative about older people. What we are doing is we’re feeling negative about ourselves in the future.

We are looking at our own mortality. We don’t want to look at that.

You’re tied up with reproduction and illness, death. That is part of it. We talk to HR people about, where’s the fail here? We interviewed some HR people for big companies. We said, “Listen, talk to me about this. What’s going on? Are you trying to hire older people? Do you want age diversity?” They are like, “Yes because we realized if you have a bunch of twenty-year-olds in a room, they can drive the car fast, but it’s going to end up in the ditch. We need this diverse ecosystem of different ideas and points of view.” What happens is the breakdown is cultural. Generally, the younger people will be the boss. The older person is coming in probably 50, 60, and maybe their boss is 35 or 40. It’s bridging that cultural gap where there’s relatability. It’s something that I tell people who are out there looking for jobs. I say that you need to be in touch with popular culture because that’s how people communicate.

I was calling on Lexus’s ad agency. There were a lot of young girls, 20s, 30s in the media department. I would purposely watch The Bachelor because when I took them to lunch, I could have a conversation about, “Can you believe that?” It’s the willingness to speak that language to be in that currency. Now, it’s video games and Fortnite. It’s an ongoing thing. You have to decide whether you want to embrace it or not. The analogy I had from a friend was some actors made it from silence to talkies and some didn’t. It’s a choice we always face as we embrace new technology and conversations. If you don’t understand the difference between Bitcoin and blockchain, you may not be able to have a conversation with a lot of people. It’s an ongoing thing. I love that a lot. Is there any one myth that you think people have about people over 50 that you’ve been able to bust through your AGEIST publication?

There is a couple. The one is that people can’t learn. People can learn. There is a thing called neuroplasticity. It doesn’t go away. You can learn. I’d never use PowerPoint. I’d heard of it but I’d never seen it. I’d never written anything. All those Microsoft programs, Excel, Word, none of that, Google analytics, nothing. You just learn it. People can learn and I think this is on both sides of the age equation. The people our age have been, “No, I can’t learn that. The old dog, new tricks. I can’t do that.” That’s a cop-out. You can do that. It’s hard. The people on the other side are like, “They will never be able to learn.”

[bctt tweet=”Total comfort leads to total decay.” username=”John_Livesay”]

One of the ways to pop that bubble is exactly what you did. You immediately say, “I get what’s going on in the culture. These things are going on. Let’s have a conversation about The Bachelor or whatever.” They are like, “That is interesting. This guy’s cool.” That is one of the big things. What we do is we provide aspirational, inspirational and attainable role models where we say, “This is possible.” You may not want to live like us. That is okay. That’s fine. You can do whatever you want to do, but if you do want to, hear somebody and look at what they are doing. This is how they did it. It’s possible.

It breaks up the need. If there is no role model, then you have a belief possibly that it’s impossible. If someone has broken that mold, you say, “There is a precedent that’s been set that I can still do X at this age.” It opens up your own possibilities. Even if you don’t have to become Twyla Tharp, they can still say, “Maybe I can take a dance class, even if I have never danced” or whatever it is that keeps them moving. I love both of those so much. Any last thoughts or a favorite quote you want to leave us with?

Hard is not impossible. It’s just hard. The other side of that is total comfort leads to total decay. Adaptation requires stress and challenge. What I like to say is we looked at our parents and our grandparents. They got those La-Z-Boy chairs. They sat in front of the TV and ate donuts, look what happened. That didn’t turn out so well. As we get older, we get used to this idea of what we should be seeking as constant comfort. Stress has a bad name but stress is how we adapt. Learning is stressful. Meeting new people is stressful. Going to the gym is stressful. These are all good stresses that will help you adapt and you can.

The website is WeAreAGEIST.com. David, thanks for sharing your passion for life and all of your wonderful insights on how this demographic will continue to stay relevant and ways that everyone can not fear if they are not there yet.

It’s been so great to be here. Thank you.

 

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Gain The Edge With Jim Padilla

Posted by John Livesay in podcast | 0 comments

23.08.21

TSP Jim Padilla | Gain The Edge

 

Meet Jim Padilla. Jim is a master saltrainer, an expert team builder, launch expert, and one of the founders of Gain The Edge LLC. Jim has great success in helping entrepreneurs gain the edge in their business such as building teams and leading them to find their true potential. He is also great at busting everyday myths such as the “win-win” or “not being attached to the outcome”. Join your host, John Livesay as he sits down with Jim to talk about his five core values in his business and how he applies these pieces of wisdom every day.

Listen to the podcast here

 

Gain The Edge With Jim Padilla

In this episode of The Successful Pitch, Jim Padilla busts some myths about getting people to know, like and trust you. He busts the myths that win-win doesn’t work, and also the myth that you shouldn’t be attached to the results. He talks about the importance of curiosity driving the day. We get into a deep conversation about when you’re protecting yourself, you’re not serving others. Enjoy the episode.

Our guest is Jim Padilla, who is the visionary captain of the ship for a company called Gain The Edge. He is a master sales trainer, an expert team builder, and a launch expert. He’s got over twenty years of experience in building teams and leading them to success. He has a solid track record of achieving results. More than that, he’s a launch expert. He and his team, which consists of his lovely wife, Cyndi, have led dozens of entrepreneurs to huge success in their launches, driving sales, and surpassing goals and expectations. He shared the stage with Jay Abraham and Les Brown. Jim brings an exceptional level of experience and talent to the world of sales. His real talent is that he can inspire his team to achieve their full potential. Who doesn’t want that? Jim, welcome to the show.

Thank you so much for having me here, John.

Let me ask you your own story of origin. You can go back as far as you want. You can go back to childhood or to when you were in school. How did you start thinking about, “I have a talent here of inspiring people, I see that there are some problems when people try to grow a company that I might be able to fix?”

I will go back to childhood because it sets the context. I was born in a pretty unfortunate situation with teenage parents. My dad took off right away. Mom pretty much freaked out and responded with a lot of fear, rage and anger to a tough situation. It was an abusive, loveless and Godless home that I grew up in. I ended up in foster care and on the streets at sixteen running in gangs and getting into lots of trouble and in jail by nineteen.

You can imagine spending every waking moment trying to read the room and figure out how to influence people in your direction, not because you needed them to buy something but because that was the only self-defense mechanism I had. If you didn’t close the sale there, there was a lot more at stake. Little did I know that years later, I’d be making millions of dollars teaching other people how to read the room and influence people in their direction, so that they won’t see you as a threat and they’ll let down their defenses and be able to buy from you.

There’s so much there. First of all, you’re an amazing storyteller. I love that line, “Little did I know.” Suddenly we’re on the journey with you. The premise of any good storyteller is that the stakes are high. If you’re in jail at nineteen, it doesn’t get higher than that. The stakes are pretty high for basic survival. Let’s talk about reading the room. I joke with people now, you still have to read the Zoom even if it’s a virtual call. That’s why I’m big on having people have their cameras on. Even if people are on mute, you can still read the Zoom, the room or the energy a little bit in my humble opinion. Let’s go back to some basics of reading the room in general. Everything from, “This is where I lost them, where they got confused and where they got distracted.” Pick any one of those three things to talk about how people can be better at reading the room.

[bctt tweet=”Curiosity drives the day.” username=”John_Livesay”]

We can touch on all three of them. There are some common threads, a through-line if you will, for all of them. The first and foremost is you have to come to complete surrender to the reality that it’s not about you. If it’s about you, meaning you have to make the sale. You’re positioned a certain way and you can’t tarnish that. You can’t say certain things but you’ve got to say others. You’ve got to self-censor. If all of those things are in play, you are not focusing on the audience. You are not focusing on the other person, which means you are not going to serve them because you’re in conflict with serving you. That is going to impact all of this.

You have to get to a place where curiosity is what drives the day. You have to assume the best of the person you speak to always. If I assume you’re trying to hurt me, then I now have to start protecting myself. If I’m protecting me, I’m not serving you. Everything has to be outward-focused and you have to come to that place where you believe the best intentions of other people. We have five core values in our company and they tie into our values as people. It’s ownership, relationship, partnership, flexibility, and optimism.

I am an eternal optimist. I don’t mean glass half full, I mean, if you turn around and see that your dog took a crap on that rug, your immediate thought should be, “I have been wanting a new rug.” You have to see the high side of everything. In transparency on that, I had a big blessing from God to help make that happen. He dropped me in a bombshell of an upbringing. I learned at a young age that everything is overcomeable. When I see a problem, I don’t go, “Oh my God, a problem.” I go, “How do I solve it?”

Let’s reframe and restate those wonderful values, not just business but personal because that’s the first takeaway. They’re not separate. We’ve all experienced that now in a much greater way than we ever did. I’m one person at home and one person at work. Now that’s been blended for a while, people are like, “Oh.” These all have to be consistent: partnership, relationship, ownership, flexible, and optimist. This concept of ownership, to me, means you’re not pointing fingers, you’re not blaming other people. The framework of being a partner means that when someone is a little down, you might be there to help boost them up and that it’s a win-win thing. Of course, the relationship is the premise of that long-term view. Even if I get mad or I say something that hurts your feelings, we don’t throw the whole thing away.

If you notice, they’re all tied together. All of them are interwoven. We talk about them so much here. We make business decisions based on that. We’ve let people go from our team who were fantastic humans. We started realizing, “How come there’s all this friction here all the time?” We started evaluating. We say, “The way they handled that demonstrated no ownership. They didn’t take partners. They didn’t demonstrate any flexibility. There was no optimism, there was only finger-pointing.” It didn’t work and it’s not because they weren’t great people, they don’t fit here. We look at that through all things.

Here’s another huge takeaway you gave everybody, Jim. If you don’t define your brand, values, culture, whether you’re a one-person company or not, then you don’t have a moral compass to decide whether you should take an action or not, “Is this a fit for me or not?” That comes back to what you were also saying about this premise of reading the room and building trust. When you have these five values, as you described, defined, integrated, and not just pieces of paper somewhere, what that allows you to do is to trust your gut even more because you know who you are at such a defined level. That is where most people think, “I don’t need to define my culture. My values don’t matter.” They then wonder why things are hectic, chaotic and not streamlined. Without this map and this compass, moral or otherwise, no wonder you’re lost, both emotionally and in your business.

TSP Jim Padilla | Gain The Edge

Gain The Edge: You end up teaching people how to read the room and how to influence them so that they won’t see you as a threat. By doing this, they’ll let down their defenses and be able to buy from you.

 

Part of the success of what you do with companies is you’re digging things that are hard for people, like getting leads, closing business, and getting people to trust you. I’ve never heard anyone say what you said, which is, “If I’m protecting myself, I’m not serving you.” I need to take a minute and let that land not just intellectually but emotionally. You start looking back on personal relationships, maybe breakups or conflicts with friends. What this reminds me of is years ago, when I was in my twenties, someone said to me, “It’s the old question, do you want to be right or do you want to be happy?” It was the first time I’d ever heard it framed like that. All these years later, I’m hearing you say it differently but still equally impactful. Are those things connected?

Yes, very much so. You mentioned the term win-win a little bit ago. Not to douse out your fire on that, but we take a different perspective. I had analyzed this for a while because you hear everybody talk about the win-win. It’s a common term. When I hear the win-win, it implies equality. It implies that you and I are both here to give something to this. Most of the time, it requires me to give you a certain amount and you to give me a certain amount. Usually, there’s some measurement involved. John, neither one of us is equal. There are things that you’re better at. There are things that I’m better at. For us to both be equal, then one of us has to compromise. I’m going to say, “If John is going to give me this much, I’ll reduce what I’m going to give,” or you do the opposite. We’ve tweaked that term and we come from the perspective of win-them. What that means is we show up to ensure they win. That means I give 100% of me and you give 100% of you. If my 100% is bigger, that’s the way it goes.

I love busting myths. We talked about another one we’re going to bust later. That’s why I wanted to go through all of those five to make sure that I was having the same semantic meaning. I’m glad that you said no. Let’s put it in terms of personal relationships. People sometimes can go, “I see myself in that story.” If you’re in a relationship with someone and they’re keeping track of how many times they take out the garbage versus you taking out the garbage, first of all, that’s exhausting. People can get caught up in that minutia because they are coming from that premise of everything has to be equal.

That goes back to childhood. I have two younger sisters and my mom would make us lunch and put out the three glasses of milk and pour it. My sisters and I would hold the glasses next to each other, and if one person got half a millimeter more, we would complain that it wasn’t equal. The poor woman, she’s trying to make kids’ lunch and now we’re like, “It’s not equal. It’s not fair.” If you do that with your relationships outside of your siblings, let alone in the business world, it’s not just exhausting but it’s counterproductive, isn’t it?

It is. I’ll give you a real-world example and our company is involved. We provide outsourced sales divisions for scaling entrepreneurs. We have a strong, well-known client we’re working with who has an internal team. We have our team. There are two different initiatives that are usually happening. While we worked on a project, their team and our team were working. My team kept coming to me. Even if we have a situation, they’re like, “We need to get them to do this. We need to get them to do that.” If the client needs this, I’m like, “All those things we need to get them to do costs money, time or both. What are we going to do?”

Taking ownership. Are we taking partners in that or are we dictating? Are we being flexible in saying, “How do we adapt?” Are we being optimistic and saying, “How do we help them get there?” Are we taking the partnership? Are we taking ownership? Here’s my definition of ownership, so you have it. My part of ownership says I’m going to help you. However, I can get the result. Your part of ownership says that you’re going to get the result whether I help you or not. That’s ownership. That means I’m going to get it done somehow. We’re not taking ownership of that situation. We’re saying, “They need to do this and I’ll do that.” I’m like, “No. We need to bring solutions, optimism, strategy, vulnerability and flexibility often.”

[bctt tweet=”When I protect myself I am not servicing you.” username=”John_Livesay”]

We need to show up as a partner. That’s how this works. What that’s going to help them do is they’re going to help them go, “They’re awesome partners. Look at what they’re doing. They’re thinking of us first.” We’re showing up going, “I can’t be all in for you because I’ve got to cover my back.” That’s the whole definition of win-win. If I show up to ensure you win, I automatically assume you’re doing the same for me, and I don’t have to worry about anything else.

You also talked about seeing the best in people and trusting. Do you ever find yourself regretting that sometimes or saying, “Somebody took advantage of me. They didn’t keep their word. How do I navigate that so I don’t make that same mistake again?”

I answer that a little differently than I would have when I was 22. At this point, I have to assume. To quote my good friend Susie Carter, “The tongue in your mouth and the tongue in your shoes are misaligned for some reason that I can’t identify.” If your mouth says one thing and your tongue in your shoe says something else, there’s something going on that I haven’t been able to figure out. You’re promising me something because you feel you need to, but then you’re doing something else. I have to look at that as much as what was my part of that. What do I own in that process? Was there something I could have said or done differently? Could I have chosen a better partner more wisely? It’s easier for me to go, “Jim, this is a you problem. How do we fix it?” If I created the problem, then good news, guys, I can fix the problem. If the problem is yours, I can’t do anything to fix it.

Who owns the problem? It has always been a big part of that analysis of that and emotional intelligence. I want to get your opinion about this, Jim. Is it not being attached to anyone’s outcome or anyone’s sale having to go a certain way? Is that part of it too?

As a generalization, you could say yes, but that phrase has always bugged me a little bit.

Let’s talk about it. We’re trying to come up from not being attached to one thing making us happy or successful are changing our self-esteem. How else can we look at that?

TSP Jim Padilla | Gain The Edge

Gain The Edge: Name one thing that you’ve bought recently from somebody you didn’t know, like or trust. You didn’t buy it because you knew, liked, or trusted it. You bought it because you wanted it.

 

First of all, in the way I see it, if I don’t care enough, if you purchase this product, on some level, I’m having to admit that I don’t care if you solve your problem. What does that make me? I have to do a better job of preparing you for what we are trying to solve or make it crystal clear that this isn’t a good fit if you’re not committed to solving this problem. All we do is solve your problem and help you get there. I have to be able to own that frame. Do I claim all of my future success on whether or not this transaction goes through? Absolutely not. I’m a smart business owner. I know how to do this. However, I have to be attached on some level, otherwise, I probably shouldn’t be in business. That’s my lens on this.

I get it. We can be attached to solving a problem but if that person is not attached or committed to solving a problem, then we go, “That’s not a fit then.”

We have to be real. If you and I were in a sales conversation and the opportunity was presenting itself, at some point, I have to be able to come to the fact that my job is to make sure you had crystal clarity about all options on the table, and all consequences of not taking action. That way, I know you made an eyes wide open decision to do what’s best for you. That’s all I can do.

Let’s talk about that because that’s a big thing that most people don’t present or think about, let alone tap into what is the cost of not making a decision or taking action now? They come up with all kinds of excuses why they can’t take action now or something’s changed, “I said I was going to, but now I’m doing this instead.” The endless rounds of reasons why. There’s one thing when people say, “No, this isn’t a fit,” and there’s one who’s like, “I’m going to do it,” and they change their mind and you’re like, “What?”

A lot of times too it’s about being incredibly aware and present at the moment. Let’s say you and I are talking, and we spent twenty minutes and you’re saying, “I am so done with this situation. I cannot stand having to decide, do I go serve this client or do I go to my son’s soccer game? I am so tired of lying to my wife about the fact that we’re not making money in this business because I don’t want her to think I’m a failure,” or whatever that is. Then they say that they’ve got the option to take advantage of the business offer and they go, “I’ll wait until next year.” “I’m good with that. I’m good with you waiting until next year because I’m going to be in business next year and I need clients too.”

This is all good. However, I want you to be crystal clear on whether you’re going to survive that, and I’ve got a real challenge for you, John. Why is it okay for you to continue to live your life? Why are you making a choice every day of, ‘Do I go see my son’s soccer game or do I go serve a client?’ when you should be able to do both? What are we going to do to solve that? Are you interested in solving that? Because we’re not solving the problem of you getting more clients. We’re solving the problem with you having more choice and freedom, and being the man that you told your wife you were going to be. All that is, is me being an unapologetic truth-teller.

[bctt tweet=”You have to come to complete surrender to the reality that it’s not always about you.” username=”John_Livesay”]

Without making them feel horrible.

Was that abusive, the way they laid that out to you?

No.

It’s truth-telling and it’s because I care.

You can teach other people to do this. That’s the other thing. Some people are like, “Ugh.” We talked before the show that one of the big myths out there besides win-win or not being attached to the outcome and now we have a third one. To get people to buy from you, they have to know, like and trust you. Get people to know you. Start networking or whatever. We both are on the same page that that is the worst way to run your life and your business. What are your thoughts on why that doesn’t work?

I call it the myth of the know, like and trust. It’s in our realm. We’ve got the KLT with a line through it. That’s what that means all the time whenever we write that because we talk about it a lot. It’s funny, even from a simple list perspective. Anybody reading this, name one thing that you’ve bought from somebody you didn’t know, like or trust? I guarantee it’s happened, whether it was a burger or a car. You didn’t buy it because you knew, liked and trusted them, you bought it because you wanted it. We do that all the time. Somewhere and some way, I want to know who this guy is. I want to give him all the credit for it.

TSP Jim Padilla | Gain The Edge

Gain The Edge: A win-win implies equality between two parties. The truth is that neither one of them are equal. In order for there to be equality, one has to compromise.

 

Some guy somewhere was the first person to use the know, like and trust as a factor, and everybody thought it was so good that they started repeating it. It’s in every sales book in the history of man and I don’t get it because it’s not a factor. Here’s the biggest one. First of all, you need to be able to know yourself and know your outcomes as a result of moving forward. You need to be able to like the path that is laid out. You need to be able to like the fact that you can make a great decision about this and like the decisions that you make.

You need to be able to trust the fact that you are in a position to make the right decisions and that whatever decisions you make are good ones. You do not need to know, like or trust me. Here’s the thing, as a salesperson, here’s the number one killer for you. Salespeople, are you paying attention to? Stop what you’re doing, pay attention right here. Pause on whatever it is you’re doing right now. If you are focused on getting people to like you, you are your biggest problem because you need to be able to speak the truth to clients, and not being liked is in direct conflict with speaking the truth.

You gave us an example of speaking the truth without being worried about whether the person who heard it liked it or stopped liking you. Zooming back into personal relationships, so many people struggle with the rule of a parent is, “I want my kids to like me.” Sometimes they’re not going to like you. You give them boundaries and structure. If you give them everything they want all the time so they would like you, they don’t need another friend. They need a parent. That’s the same fear that happens in the business world. It’s like, “I’ve got to be friends with everyone who buys from me, otherwise I don’t feel good about myself.” You’ve reframed that up to, “You need to be a truth-teller.” It’s the same thing with your kids, “I’m sure you don’t feel like doing your homework, but you have to do it before you get to do something fun or whatever it is.” It’s the same structure. I love that instead of getting somebody else to know, like and trust us.

Flipping that back as a mirror to them and saying, “You’ve got to know yourself, like what decisions you are making, and trust that you’re on the right decision that you trust your own.” That is a big reason why people don’t buy and it’s an unspoken one in my observations. They’ll give you 101 excuses or objections but at the bottom of all of that where your intuitive skill is able to go do that is they don’t trust themselves to make the right decision. Therefore, it leaks into every area of your life. This is the person that can’t decide what to order at the restaurant or can’t decide where to go to a restaurant. Everything is so overwhelming to them, so why would that suddenly stop when they have to decide what car to buy, what house to pick or whatever, let alone hiring someone.

Here’s the beauty of this. When you learn to tell the unapologetic truth, you’ll learn to do it in such a way that people won’t run. You’ll start recognizing that this is what keeps them closer to you, not pushes them farther away and it becomes something that you start to own and appreciate. I can tell you that I am more direct. The Bronx Puerto Rican to me comes out a lot but I also lead with my heart. I care about people immensely. I’m at a place where I don’t censor myself about anything. I say what I’m thinking.

Do you know how many people hang up on me? It has been a few years since the last person who hung up on me. Why? Because the truth is magnetic. We’re wired for the truth. They may not like it, they may not want to hear what you’re saying but they need it. That’s why they don’t go away. Here’s a great one. The last time that I can recall somebody specifically hanging up was when one of our sales managers was running an event years ago. We had a client who was in Sweden and he came to this event in San Francisco, a week after his parents died. It was a big effort. He was going through this big emotional weekend and he got to this place that’s going to make a $12,000 investment.

[bctt tweet=”You have to mentally get into a place where curiosity is what drives the day.” username=”John_Livesay”]

He had all kinds of excuses and our sales manager, Mike at the time said, “Here’s the deal. You’re not committed. You don’t want this. I don’t want to spend my time trying to convince you of something you don’t want because you’re not committed. You don’t have a dedication and commitment to what you say you want. I’m going to wish you well.” He hung up after he yelled at him for five minutes, “How dare you? I flew across the country a week after my parents died. I committed. I want this.” He hung up on him, and the next day called him back and gave him his credit card. He goes, “You’re so on point. If I want this, I’ve got to do something about it.” He hung up on him, but then he couldn’t sleep because he knew the truth hit him in the face.

If people want to work with you and learn more about Gain the Edge, you do everything from a done-for-you sales team, to launching products for companies, to continuing to help them grow. It’s one of three different kinds of buckets. They can check out your website, GainTheEdgeNow.com, but what’s the best way for people who want to learn more to see if what you have is a fit for what they need?

I’m going to do something bold here. I don’t know why I felt compelled to do this but in the interest of truth-telling, authenticity and taking partners, I’m going to drop my number here. You guys can call me. I can give you any one of our opt-ins, all that stuff. I was going to say, text me. My phone has been on silent for over years. I don’t even know if it’s ringing. I can’t afford the distraction. If I’m here with you, I can’t worry about what’s happening on the phone. Text me and tell me that you heard me on this show here and let’s talk. Please, don’t spam me and stuff. The number is (916) 587-1946. Give me a text and tell me what’s up. I’d love to talk about what you are doing, how are you scaling your business? What problems are you trying to solve? Who are you trying to solve them for? How can we help you? How can I introduce you to somebody who can?

Thank you for sharing those words of wisdom and your own vulnerability. I could talk to you forever. Anybody would be smart to take you up on that offer to text you to take a look at the truth, as they say, sets us free. You’ve got the proven track record that I’ve seen in action and working for a lot of mutual friends. I’ve seen it in their actions as well. Thanks again, Jim, for being on the show and telling us all that we needed to know.

Thanks for being able to share. Guys, please go put this stuff in action. Trust yourself. You’ve got everything you’ve ever needed to be able to have great, powerful and influential conversations at any time. You’ve got to stop thinking you can’t because you’re the only hurdle that you’ve got.

 

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